Have your item packaged and ready to ship? Next, head to a nearby DHL drop-off location or schedule an at-home pickup for extra convenience.
For country-specific information, use the link and/or phone number provided with your sale:
On the App: Me → Sales → Sold Item
On the Web: Account → Sales → Sold Item
Drop your parcel at a DHL service centre
To find the DHL Service Point closest to you, click 🔍 here.
Select the Country you are sending the item from
Enter your address
Click: Send a Shipment → I have a shipment with a DHL label → Search
A list of DHL Service Points in your area should then appear for you to choose from
Schedule Home Pickup
Online
To schedule a collection time for your package online, click 🔍 here, choose the country you are shipping from in the top right-hand corner
Click Schedule a Pickup
When asked Do you need to create a shipping label? click, No, I already have a shipping label attached to my package. Need help downloading your shipping label? Click 🔍 here.
Click I have a DHL Waybill number, then enter the number. You'll find this beneath the first barcode on your shipping label. Add your telephone number, then click Next.
Confirm your pickup address, fill in your email address, then click Next.
Fill in the required details about your parcel (weight and size), then click Next.
Choose the date and time for your pickup, then click Schedule this event.
Important! Once you have 🔍 downloaded your shipping label, it can take up to 1 hour for the label to be activated in the carrier's system. If you are planning on arranging a pick-up time, you may need to wait a short time after downloading the shipping label before arranging your time slot.
Via telephone
From the different options, choose Book a collection
When asked Do you have a nine-digit DHL number account? answer No. A DHL account number isn’t needed to schedule a pickup because you already have a shipping label
Enter the 10-digit DHL tracking reference number or Waybill number - you'll find it beneath the first barcode on your shipping label. If you need help downloading your shipping label, click 🔍 here
Confirm your postcode and telephone number
Choose the date and time of your pickup
Take note of your booking reference
You're done!