Have your item packaged and ready to ship? Next, head to a nearby DHL drop-off location or schedule an at-home pickup for extra convenience.

⚠️Note: It can take up to an hour for DHL to activate shipping labels within their system. We recommend planning accordingly before dropping off your package or scheduling a home pickup.

Please make sure to collect your proof of drop off once the carrier scans your label or QR code.

For country-specific information, use the link and/or phone number provided with your sale:

On the App: Me → Sales → Sold Item
On the Web: Account → Sales → Sold Item

Drop off your package at a DHL location
 

To find the DHL Service Point closest to you, click 🔍 here.

• Select the Country you are sending the item from

• Enter your address

• Click “Send a Shipment”

  -Payment option: “I have a DHL Express return shipment”
  -Handling option: “I I have a QR code” or “I have a printed DHL label”

• A list of DHL Service Points in your area should then appear for you to choose from

  ⚠️ If you plan to use a QR code, please confirm first that your selected Service Point accepts them.

Schedule Home Pickup

Online

• To schedule a collection time for your package online, click 🔍 here, choose the country you are shipping from in the top right-hand corner

• Click Schedule a Pickup

• When asked "Do you need to create a shipping label?", click "No, I already have a shipping label attached to my package". Need help downloading your shipping label? Click 🔍 here.

• Click I have a DHL Waybill number, then enter the number. You'll find this beneath the first barcode on your shipping label or below the QR code. Add your telephone number, then click Next.

• Confirm your pickup address, fill in your email address, then click Next.

• Fill in the required details about your package (weight and size), then click Next.

• Choose the date and time for your pickup, then click Schedule this event.

• Show the driver either your printed label or QR code during pickup.

Important! Once you have 🔍 downloaded your shipping label, it can take up to 1 hour for the label to be activated in the carrier's system. If you are planning on arranging a pick-up time, you may need to wait a short time after downloading the shipping label before arranging your time slot. 

Via telephone
 

• From the different options, choose Book a collection

• When asked "Do you have a nine-digit DHL number account?" answer "No". A DHL account number isn’t needed to schedule a pickup because you already have a shipping label.

• Enter the 10-digit DHL tracking reference number or Waybill number - you'll find it beneath the first barcode on your shipping label or below your QR code. If you need help downloading your shipping label, click 🔍 here

• Confirm your postcode and telephone number

• Choose the date and time of your pickup

• Take note of your booking reference