You can find answers to most questions here in our Help Centre, where you’ll find help with any issues around buying, selling, and your account.

If you have a question about an item you’re interested in, ask the seller directly via Buyer Seller chat. Here’s how.

Still need to contact us? No problem.

Chat

Chat with our Customer Care team 7 days a week, 24 hours a day. For a quicker service, contact us between 10 am and 6 pm London time. 

If you prefer email, click here and tell us everything - our aim is to get back to you within 24 hours. 

Important: please only submit one enquiry about the issue you’re having - if we have multiple messages about the same thing, it can slow things down. We look forward to hearing from you!