Listing
- How do I write the best description for my item?
- How does Vestiaire Collective work out price suggestions?
- How do I list an item for sale?
- I’ve been asked to provide a receipt for my item on sale - how do I do that?
- How long will it take for my listing to be live on Vestiaire Collective?
- How can I improve my listing with great photos?
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Management of my online ads
- How can I make my item more visible?
- How can I let the community know when I'm away or on holiday?
- How do I add photos to a published listing?
- How do I drop the selling price of one of my items?
- How do I make changes to a listing once it's posted online?
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Quality Control & Authenticity
- Why has Vestiaire Collective suggested I lower my price?
- How does the Quality Control process work for sellers?
- What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping?
- What happens when a buyer contests the conformity of an item I sold through Direct Shipping?
- My sold item is compliant. What happens next?
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Price offers
- How does "Make an Offer" work for sellers?
- How do I activate the Make an Offer option on items I’m selling?
- Can I cancel a price drop?
- How do I make a counter offer?
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Shipping my item
- How do I prepare my sold item for shipping?
- How do I download my prepaid shipping label?
- Does Vestiaire Collective pay for the shipping of my sold item?
- How long do I have to send an item once it's sold?
- How can I send several items to Vestiaire Collective?
- What is Vestiaire Collective insurance for my items?
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Direct Shipping
- What are the advantages of Direct Shipping for sellers?
- What is Direct Shipping for sellers?
- What brands and/or items are eligible for Direct Shipping?
- What is Vestiaire Collective’s role when I sell an item using Direct Shipping?
- What happens if the buyer contests the conformity of the item I sold through Direct Shipping?
- How do I send my sold item via Direct Shipping?
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Tracking my item
- Has my item arrived at Vestiaire Collective?
- My sold item has arrived at Vestiaire Collective. When will it be checked?
- How do I flag a problem with the shipment of my sold item?
- What happens if the package is damaged?
- What happens if the package I sent is lost by the carrier?
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Seller Payment
- When will I be paid for my sale ?
- How do I update my bank or PayPal account details?
- Where can I see and download my sales information on Vestiaire Collective?
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Withdrawal from sale, cancellations and returns
- How do I cancel the sale of my item?
- How do I remove one of my listings?
- My item is not compliant. What happens now?
- How do I get my item back if the order is cancelled?