Selling

How does selling works?

• What are the different stages of a sale with authentication?

Shipping my item

• How do I download my prepaid shipping label?
• How to prepare the shipment of my sold item?
• Will Vestiaire Collective give me the shipping label to send my item?
• How quickly should I send the item after it has sold?
• How can I send several items to Vestiaire Collective?
• What is Vestiaire Collective insurance for my items?

Payment

• When will my bank account be credited for the sale?
• When will my Paypal account be credited for the sale? 
• When will I be paid from my sale on the Wallet?
• How do I update my bank or PayPal account details?
• Where can I see and download my sales information on Vestiaire Collective?
• Updating my bank details or contact details in my wallet

Management of my online ads

• How can I make my item more visible?
• How can I let the community know when I'm away or on holiday?
• How can I add pictures for my item that’s already on line?
• How to drop the price of your item for sale?
• How can I make changes to one of my item’s ads that is already posted online?

Price offers

• How do price offers work for sellers?
• How do I turn the price negotiation option on or off for the items I am selling?
• Can I cancel the price reduction of one of my items?
• How to make a counter-offer?

Listing

• How to submit an item for sale?
• How do you upload the proof of purchase requested by our teams?
• How long does it take to post an item online?
• How to highlight my item with great pictures?
• How do I choose the corect condition for my item?
• How to write a successful description of my item?

See all 10 articles

Compliance control and post-sale negotiation

• How does the after-sale negotiation work for sellers?
• My sold item is compliant: what happens now?
• How do I refuse an after-sale negotiation?
• My sold item has been checked and declared non-compliant, what does this mean?

"Expert Seller" and "Trusted Seller" badges

• Becoming a Trusted Seller
• Why and how do I become an Expert Seller?

Tracking my item

• Has my item been received by Vestiaire Collective?
• Your sold item has been received by Vestiaire Collective, but not checked yet?
• How can I flag a problem with the shipment of my sold item to Vestiaire Collective?
• What happens if the package is damaged?

Withdrawal from sale, cancellations and returns

• How do I cancel the sale of my item?
• How to withdraw an item from sale?
• My item is not compliant. What are the next steps?
• How do I get my item back if the sale is cancelled?