Selling

How does selling works?

• What are the different steps of a sale with authentication?

Shipping my item

• How to prepare the shipment of my sold item?
• How do I download my prepaid shipping label?
• Does Vestiaire Collective provide a prepaid shipping label for my item?
• How quickly should I send the item after it has sold?
• How can I send several items to Vestiaire Collective?
• What is Vestiaire Collective insurance for my items?

Payment

• When will I be paid for my sale ?
• How do I update my bank or PayPal account details?
• Updating my bank details or contact details in my wallet
• Where can I see and download my sales information on Vestiaire Collective?

Quality Control & Authenticity

• How do I refuse a quality control result?
• How does the quality control result work for sellers?
• What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping?
• What happens if the buyer contests the conformity of the item I sold through Direct Shipping?
• My sold item is compliant: what happens now?

Management of my online ads

• How can I make my item more visible?
• How can I let the community know when I'm away or on holiday?
• How can I add pictures for my item that’s already on line?
• How to drop the price of your item for sale?
• How can I make changes to one of my item’s ads that is already posted online?

Price offers

• How do price offers work for sellers?
• How do I turn the price negotiation option on or off for the items I am selling?
• Can I cancel the price reduction of one of my items?
• How to make a counter-offer?

Listing

• How to write a successful description of my item?
• How to submit an item for sale?
• How do you upload the proof of purchase requested by our teams?
• How long does it take to post an item online?
• How to highlight my item with great pictures?
• How do I choose the corect condition for my item?

See all 10 articles

"Expert Seller" and "Trusted Seller" badges

• Becoming a Trusted Seller
• Why and how do I become an Expert Seller?

Tracking my item

• Has my item been received by Vestiaire Collective?
• Your sold item has been received by Vestiaire Collective, but not checked yet?
• How can I flag a problem with the shipment of my sold item to Vestiaire Collective?
• What happens if the package is damaged?

Withdrawal from sale, cancellations and returns

• How do I cancel the sale of my item?
• How to withdraw an item from sale?
• My item is not compliant. What are the next steps?
• How do I get my item back if the sale is cancelled?

Direct Shipping

• Am I eligible for Direct Shipping?
• What are the advantages of Direct Shipping for sellers?
• What is Direct Shipping for sellers?
• What brands and/or items are eligible for Direct Shipping?
• What is Vestiaire Collective’s role when I sell an item using Direct Shipping?
• Can I opt out of Direct Shipping?