Listing
- How do I write a good description of my item?
- How do we work out our price recommendations?
- How do I list an item for sale?
- How do you upload the proof of purchase requested by our teams?
- How long does it take to post an item online?
- How do I improve my listing with great pictures?
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Management of my online ads
- How can I make my item more visible?
- How can I let the community know when I'm away or on holiday?
- How can I add pictures for my item that’s already on line?
- How to drop the price of your item for sale?
- How do I make changes to a listing once it's posted online?
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Quality Control & Authenticity
- How do I refuse a quality control result?
- How does the quality control result work for sellers?
- What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping?
- What happens if the buyer contests the conformity of the item I sold through Direct Shipping?
- My sold item is compliant. What happens next?
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Price offers
- How does "Make an Offer" work for sellers?
- How do I turn the price negotiation option on or off for the items I am selling?
- Can I cancel the price reduction of one of my items?
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Shipping my item
- How do I prepare my sold item for shipping?
- How do I download my prepaid shipping label?
- Does Vestiaire Collective pay for the shipping of my sold item?
- How long do I have to send an item once it's sold?
- How can I send several items to Vestiaire Collective?
- What is Vestiaire Collective insurance for my items?
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Direct Shipping
- What are the advantages of Direct Shipping for sellers?
- What is Direct Shipping for sellers?
- Am I eligible for Direct Shipping?
- What brands and/or items are eligible for Direct Shipping?
- What is Vestiaire Collective’s role when I sell an item using Direct Shipping?
- Can I opt out of Direct Shipping?
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Tracking my item
- Has my item been received by Vestiaire Collective?
- Your sold item has been received by Vestiaire Collective, but not checked yet?
- How can I flag a problem with the shipment of my sold item to Vestiaire Collective?
- What happens if the package is damaged?
- What happens if the package I sent is lost by the carrier?
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Payment
- When will I be paid for my sale ?
- How do I update my bank or PayPal account details?
- Updating my bank details or contact details in my wallet
- Where can I see and download my sales information on Vestiaire Collective?
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"Expert Seller" and "Trusted Seller" badges
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Withdrawal from sale, cancellations and returns
- How do I cancel the sale of my item?
- How to withdraw an item from sale?
- My item is not compliant. What happens now?
- How do I get my item back if the order is cancelled?