Selling

Shipping my item

• How do I download my prepaid shipping label?
• How to prepare the shipment of my sold item?
• Does Vestiaire Collective provide a prepaid postal voucher for my item?
• How many days do I have to send my package?
• Sending several items in the same parcel
• What is Vestiaire Collective insurance for my items?

Payment

• When will be paid from my sale, into my bank or paypal account?
• When will my Paypal account be credited for the sale? 
• When will I be paid from my sale on the Wallet?
• How do I update my bank or PayPal account details?
• How do I view and download the details of my sales made on Vestiaire Collective?
• Updating my bank details or contact details in my wallet

Management of my online ads

• How can I add pictures for my item that’s already on line?
• How to drop the price of your item for sale?
• How can I make changes to one of my item’s ads that is already posted online?

Price offers

• How do price offers work for sellers?
• How do I disable price offers for my items on sale?
• Can I cancel the price reduction of one of my items?
• How to make a counter-offer?

Listing

• How to submit an item for sale?
• How do I download a proof of purchase for my item on sale?
• How long does it take to post an item online?
• How to highlight my item with great pictures?
• What condition should I choose to describe my item?
• How to write a successful description of my item?

See all 10 articles

Compliance control and post-sale negotiation

• How does the post-sale negotiation work for sellers?
• Keeping track of my item in post-sale negociations
• Negociating the price of the post-sale negociations
• My sold item conforms to its description. What happens next?
• A post-sale negotiation has been opened following the control of my item, how can I refuse the new price?
• How do I put my item back on sale after accepting the post-sale negotiation?

See all 7 articles

"Expert Seller" and "Trusted Seller" badges

• Becoming a Trusted Seller
• Why and how do I become an Expert Seller?

Tracking my item

• Has my item been received by Vestiaire Collective?
• How long does it take for Vestiaire Collective to check my sold item?
• How can I flag a problem with the shipment of my sold item to Vestiaire Collective?

Operation "Lower prices"

• How can you increase the visibility of your items with our " Price drop "event?
• How can I lower the price of my items during the "Price Drop" operation?

Withdrawal from sale, cancellations and returns

• How to cancel the sale of my item?
• How to withdraw an item from sale?
• How can I track the return of my non-compliant item?
• How do I get my item back after my sale cancellation?
• Cancelling a withdrawal for one of your items