• Buying

  • What are the different stages of an order delivered with authentication?
  • What are the different delivery methods available on Vestiaire Collective?
  • How long does delivery take?
  • How much time does the seller have to send my item?
  • What is Vestiaire Collective’s return policy?
  All buying related topics

• Selling

  • What are the different steps of a sale with authentication?
  • How to prepare the shipment of my sold item?
  • How do I download my prepaid shipping label?
  • When will I be paid for my sale ?
  • How do price offers work for sellers?
  All selling related topics

• Managing my account

  • How does the Premium offer work?
  • How to update your bank account or personal data for the Wallet?
  • How to create or delete an alert?
  All account related topics

• Popular Questions

  • ★ How can I track my order sent by Vestiaire Collective?
  • ★ What are the advantages of Direct Shipping for buyers?
  • ★ How do I write a good description of my item?
  • ★ What are the advantages of Direct Shipping for sellers?
  • ★ How does my newsfeeds work?