Trust is our top priority, which is why authentication plays a crucial role at Vestiaire Collective. We go above and beyond standard authentication procedures to ensure accurate identification of counterfeit items.
Every listing submitted to Vestiaire Collective is checked for accuracy, and certain high-risk brands are also checked for authenticity, before being published on the platform.
When an order is placed with Authenticated Shipping, the item is sent directly by the seller to one of our international hubs for to be authenticated and to undergo quality control checks.
If you’re selling with authentication, these are the steps and their timeframes
Create a listing
For a guide to creating a great listing for your item, 🔍 click here.
Please include any supporting information: For example, proof of authenticity, an invoice, bill or receipt, certificate of authenticity or any other documentation that will help us confirm the item’s origins. If the item has been modified by the brand, please provide proof.
If you don't have proof of authenticity, please provide more details on the origin of the product: location, year, bought on Vestiaire Collective, outlet, etc...
The information provided will not guarantee your item is authentic but will help in our decision.
Listings are checked by our digital team and published within 48 hours. You’ll be notified via email and in the app when your listing is approved and published.
Sold? Ship your item to Vestiaire Collective within 7 days.
When you make a sale, you’ll be notified via email and in the app.If Vestiaire has provided you with a shipping label, you must ship your item within 7 days. If you do not ship the sold item within this time, the sale will be cancelled and your buyer refunded.
Your item is received, checked & shipped
Once we receive your item, our expert teams will check, approve, package and ship the item to your buyer within 2 working days.
If our experts notice a defect or find your item is different from its pictures or description with regards to authenticity or conformity, your sale could be cancelled. To avoid cancellation, please follow the guidelines of our 🔍 catalog rules.
Important: Please do not include any liquids in your description, photographs or in any parcels you ship. Any liquids included is forbidden.
Want to know more about our authentication process and how it works? Check out our 2022 Trust Report 🔍 here.
Payments are issued the within 24 hours of your being being shipped from Vestiaire Collective to the buyer. The payment should be reflected in your account within 5 working days, depending on your payment method. To find out more about when you’ll be paid, click here.
Payments are issued the next working day after your item is shipped out from Vestiaire Collective. The payment should be reflected in your account within 5 working days, depending on your payment method. To find out more about when you’ll be paid, 🔍 click here.