We want you to have the best possible experience on Vestiaire Collective: and that includes feeling safe, protected, and positive - every step of the way. You’re part of our community - please help us to perfect it and protect it by following these practical Seller Guidelines.
Tell the truth, the whole truth and nothing but the truth
Honesty really is the best policy, and that starts with the listings you create. Take plenty of original, well-lit photos, write a clear description with as much detail as possible, and be open and accurate about any flaws.
Remember, buyers can report any issues with their item once they receive it, so it’s always better to be completely honest about your item, including its origins, condition, quality, color, size, and flaws.
Refresh your listings
Keep your listings updated with the latest up-to-date info. Perhaps your previously “Unworn” Prada loafers are now more “Very Good Condition.” Or maybe you need to drop the price of your Céline bag to account for the great nights out it’s seen recently. Remember to 🔍 update your listings if needed, and store your items carefully so they are ready-to-go the moment you make a sale.
Only sell what you can ship!
It’s easy to forget that an item you’ve already sold elsewhere (or decided to keep!) is still listed on Vestiaire. Unfortunately, this means that a hopeful buyer could snap it up and end up disappointed. Did you know that cancelled sales negatively impact your seller status? Save someone a little heartbreak and protect your great reputation by 🔍 removing items that are no longer available - it only takes a click!
Don’t worry - we’ll help out. When items have been online for 60 days or more, we’ll ask you to confirm whether they’re still available or not - it just takes a few clicks, and means you can clean up your listings in less than a minute.
Taking a break? We’ve got you covered.
Whether you’re away for the weekend or heading off for two weeks of sun, activating 🔍 Holiday Mode just takes one click. Once Holiday Mode is activated, your items will remain visible. Buyers can still ❤️ them and add them to their Wish Lists - they just won’t be able to place an order until you’re back. It couldn’t be simpler to avoid selling items you’re not available to ship.
Sold it? Ship it!
Most items sold on Vestiaire Collective need to be shipped within 7 days, or the sale will be automatically cancelled - so it pays to be a speedy shipper. We reward sellers that ship quickly by boosting their Seller Status, which means you could earn a Seller Badge and gain more visibility for your items.
Remember, if you’ve made a sale via Direct Shipping, you’ll be sending the item directly to your buyer. Take care over the packaging, and don’t hesitate to send a friendly note in the parcel to make someone’s day!
🔍 Buyer Seller Chat makes it quick and easy for a potential buyer to request more info about an item that has caught their eye. Speedy responses can mean speedy sales, so try to answer any new chats promptly; while being incredibly charming, obviously. Don’t forget our 🔍 Buyer Seller chat rules though!
What if the guidelines are broken?
Any features or privileges associated with your account may be temporarily or permanently withdrawn at any time should you be in violation of the guidelines detailed above.