We investigate if your item gets delayed or damaged during transit, ensuring a quick resolution in the rare event that something goes wrong.

How it works

If your tracking information hasn't been updated for 2 business days, or if you suspect any issues with your shipment, please reach out to our dedicated team. We’re here to help and can investigate with the carrier on your behalf.

To get started, we’ll need you to provide these details:

• Name of your carrier

• Date your package was picked up or dropped off with the carrier

• Your item reference number

• Photo or scan of your ID

From there, we’ll open an investigation and keep you updated until we’ve resolved your issue. 

Please note: carrier investigations typically take 15-30 days to complete.

Need assistance? Contact us