We have 15 years of pre-loved fashion experience you can trust. Since 2009, we've empowered our Collective to buy and sell luxury items confidently. And we remain committed to safeguarding authenticity for both our users and individual brands.
For our buyers and sellers, we offer 360° protection at every step. If we determine an item differs from its listing or is counterfeit, we guarantee a swift refund and 24/7 assistance. Before listings go live, we digitally verify each item to flag and remove any items that may pose a risk. We also offer physical inspections to confirm authenticity and ensure the item matches its description accurately.
Our expert authenticators maintain unrivalled knowledge and expertise with support from some of the largest luxury brands and 60,000+ combined training hours. They also benefit from our authentication school, Vestiaire Academy, training daily to hone their skills according to the highest authenticity and quality standards. Learn more about our authentication process here.
Additionally, we monitor our platform closely to curate a Collective of trustworthy fashion lovers. Our team verifies customer profiles and maintains safe community spaces to let you explore freely, employing the latest in machine learning-based algorithm systems.
Today, we've become the trusted choice for luxury brands. Gucci, Burberry, Chloé, and more trust us to promote fashion circularity, working with us to resell their clients' pre-loved items on Vestiaire Collective.
And we're not stopping there. In 2024, we signed the Memorandum of Understanding (MoU) against sales of counterfeit goods online. This voluntary agreement, facilitated by the European Commission (DG Grow: Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs), aims to prevent counterfeit goods from being listed in online marketplaces. It follows the earlier Charter we joined as members in 2012 to fight online counterfeiting, which we signed alongside 50+ top fashion, beauty, health, and e-commerce companies.