We process refunds to the same method of payment you used to place the order so that it reaches you as quickly as possible.
Once a refund has been processed, you will see it reflected within 5 working days - though this may be shorter depending on your payment method.
We’ll send you an email to confirm exactly when your refund has been processed and when you can expect to receive it.
You can also track the progress of the transaction by following these steps. First, log in to your account:
On the App: Me → My Orders
On the Website: My Account → Orders & Sales
💡 Good to know - If you ordered several items at the same time to be paid for in 3 or 4 installments, don't worry - we'll automatically deduct the item value from the remaining installments and recalculate your payments for you.
Check the table below for more information about when you can expect to receive your refund depending on your payment method.