To cover the cost of important services like customer support and digital authentication, a Buyer Service Fee is applied to every order placed with us.

What does the Buyer Service Fee give me?

• Guaranteed delivery: Your order is delivered to you safely, or your money back.
• Digital authentication: Online inspection of every listing, so you can shop with confidence.
• Physical authentication: If Direct Shipping is not available for your order, your item will be physically checked by our experts without an additional authentication fee.
• Free relist: Changed your mind about an item? Instantly relist it for sale on your account within 72 hours of delivery – without paying selling fees.
• Always-on Customer Support: Chat with our customer care agents or send us an email for expert support.

How much is the buyer service fee?

If the item you purchase is listed in the same currency as yours, the Buyer Service Fee will be 7%* of the item’s price, excluding any fees.

If the item you purchase is listed by the seller in a different currency to yours, the Buyer Service Fee will be up to 15%** of the item’s price, excluding any fees.

As part of this buyer service fee, we’ll handle all the paperwork involved in your order, from border authorities to international shipping.

The buyer service fee will be listed in the item’s price details and at the checkout.

*This fee can go up to 10% for buyers using USD, AUD or SGD, and 15% for GBP.

**This fee can go up to 20% for items listed in GBP and USD.