We have 15+ years of pre-loved fashion experience you can trust. And with 360° protection, we remain committed to empowering our Collective to buy and sell luxury items confidently. These protections include our 4 Trust Services:
Secure Profile Monitoring
We use a combination of human verification and machine learning to actively monitor our community, removing suspicious accounts and creating a trustworthy space for members.
Advanced Digital Verification
We’ve developed cutting-edge AI technology to verify the details of items before they go live on our platform. Plus, our curation team performs additional digital authenticity checks on select brands and models for extra peace of mind.
Full Physical Authentication
When you add Authentication & Quality Control to an order, the item is sent to our warehouse for physical review before delivery. We inspect everything from an item’s packaging to its invoice - including its material, finishes, typography, stitching, serial number, and engraving - using a mix of authentication technology and 60,000+ combined hours of training. Learn more about Authentication here.
Enhanced Quality Control
After authentication, we perform enhanced quality control to ensure that an item matches its listing and will meet your expectations, reviewing its condition, colour, size, material, and adherence to our catalogue rules. Learn more about Quality Control.
Additionally, we signed the Memorandum of Understanding (MoU) against sales of counterfeit goods online in 2024. This voluntary agreement, facilitated by the European Commission (DG Grow: Directorate-General for Internal Market, Industry, Entrepreneurship, and SMEs), aims to prevent counterfeit goods from being listed in online marketplaces. It follows the earlier Charter we joined as members in 2012 to fight online counterfeiting, which we signed alongside 50+ top fashion, beauty, health, and e-commerce companies.
Today, we've become the number 1 trusted choice for luxury brands, including Burberry, and Chloé. These brands trust us to promote fashion circularity and authenticity, working with us to resell their clients' pre-loved items.