What’s a third party shipping or logistics company?

A third-party logistics provider is a company that can offer shipping services, but also storage, fulfillment and distribution. Some members of our community choose to use a third-party logistics provider (often called a 3PL) to access these services.

Orders will first be delivered to the third-party logistics provider and then delivered to you by the provider. 

Delivery to the third-party provider is considered as the order being delivered to its destination. The timeframe for any returns begins from the moment the item is delivered to the provider.(see our return policy).

I use a third-party logistics provider. What do I need to know?

If you are using - or thinking of using - a third-party logistics provider, please follow these important instructions regarding your shipping and billing address information.

⬇️ The fields below can be updated when you are finalizing your order, right before you proceed to payment.

• In the “Your address” field, you should include your third-party logistics provider’s address.

• Your Billing Address should include your personal address and telephone number. 

Important: In your delivery information, please make sure to uncheck the box “Same as delivery address”.