Whether buying or selling, we want you to have the best possible experience. As part of our Collective, please help us maintain a strong community by following our buyer guidelines.
Connect with others
Ask for more information, check in about expected shipment, or message to simply say "merci" with our Buyer Seller Chat. It's the perfect way to create a positive buying experience and get the answers you're looking for. Unsure of what's allowed? Read our Buyer Seller Chat rules.
Additionally, you can like items from your favourite sellers to stay updated on price changes and relistings. These updates will appear on your homepage for easy access.
Mean it if you make an offer
Only make offers on items that you're committed to purchasing if the offer is accepted. By accepting an offer, the seller agrees to your price and places the item on hold for 24 hours so you can purchase. Please be considerate of a seller's time and be prepared to follow through within 24 hours.
Keep interactions within our platform
When you pay for an order within our platform, we protect your details and are available to assist if anything goes wrong with the order. However, if you complete the discussion and payment externally, we cannot provide support such as profile monitoring and account suspension/removal.
Never share your personal information, PayPal details, or contact number with another user. If any user requests this from you, report them here.
Pick up your deliveries
If you select pick-up point as your delivery method, pick it up promptly. The sooner you receive the item, the sooner your seller can expect their payment.
Report issues with your item
Unsatisfied with the item you just received? We're here to help. Let us know as soon as possible by selecting 'Report an Issue' within your order details. We'll review your request and reach out with the next steps. Learn more about reporting issues here.
Help us monitor suspicious behavior
Let us know if a user breaks our guidelines or demonstrates unacceptable behavior by selecting 'Report a user' within the buyer seller chat. Together, we can keep our Collective a safe and positive space.