Buying
Direct Shipping
Shipping
- How long does delivery take?
- How much time does the seller have to send your item via Direct Shipping?
- How long will it take for the item I have ordered via Direct Shipping to arrive?
- How much time does the seller have to send my item?
- Which shipping companies does Vestiaire Collective use?
- How can I track my package dispatched by Vestiaire Collective?
Before buying
Item compliance and post-sale negotiation
- How does post-sale negotiation work for buyers?
- How to accept or refuse a post-sale negotiation as a buyer?
- My item is compliant to its description. What happens next?
- What if the item I ordered is non-compliant?
- What do I do if my item ordered through Direct Shipping doesn't match its description?
- What if I have doubts about the authenticity of my item?
Returns and Cancellations
Paying for my order
- How can I pay for my order in 3 or 4 times?
- How much is the shipping cost for my order?
- How do I register a bank card?
- Why am I not able to buy the item I see?
- How do I cancel a registered bank card?
- How does the Klarna payment option work?