How does it work?
- What are the different steps of an order delivered with authentication?
- What are the different delivery methods available on Vestiaire Collective?
- User guide - Japan
- User guide - Korea
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Before ordering
- What does the Trusted Seller badge mean?
- What does the Expert Seller Badge mean?
- What are authentication fees for?
- How do I get more information about an item?
- How can I reserve an item?
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Negotiating prices
- How does "Make an Offer" work for buyers?
- How do I make a counter-offer?
- Where can I see all the offers I’ve made on items?
- Can I reserve an item?
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Quality Control & Authenticity
- How do I accept or refuse a quality control result as a buyer?
- How does the quality control result work for buyers?
- The item I bought is compliant. What happens now?
- What if the item I ordered is non-compliant?
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Paying for my order
- Where can I go if I want to physically purchase Vestiaire Collective pieces?
- Can I pay for my order in instalments?
- How much will shipping cost for my order?
- How do I save a bank card on my account?
- Why can't I buy an item I can see on Vestiaire Collective?
- How do I cancel a registered bank card?
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Shipping
- How long does delivery take?
- How long does the seller have to send my item?
- How do I track my package sent by Vestiaire Collective?
- Which shipping companies does Vestiaire Collective use?
- What happens if I miss the delivery of my order from Vestiaire Collective?
- What happens if my order gets lost by the carrier?
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Direct Shipping
- What are the advantages of Direct Shipping for buyers?
- What is Vestiaire Collective’s role when I buy an item using Direct Shipping?
- How long does the seller have to send my item via Direct Shipping?
- What happens if my Direct Shipping order couldn't be delivered?
- What if I have doubts about the authenticity of my item ordered via Direct Shipping?
- What do I do if I can't make it to the Post Office or the Pickup point to get my item sent through Direct Shipping?
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Returns and Cancellations
- What is Vestiaire Collective’s return policy?
- What do I do if the item I ordered doesn't match its description?
- How do I return an item bought from a professional seller?
- How do I re-sell my item?
- How do I track my refund?
- Why didn’t I receive a full refund for my cancelled order?