How does it work?
- What are the different stages of an order delivered with authentication?
- What are the different delivery methods available on Vestiaire Collective?
- User guide - Korea
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Shipping
- How long does delivery take?
- How much time does the seller have to send my item?
- How can I track my package dispatched by Vestiaire Collective?
- Which shipping companies does Vestiaire Collective use?
- What happens if I miss the delivery of my order?
- What happens if my order gets lost by the carrier?
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Before ordering
- What does the Trusted Seller badge mean?
- What does the Expert Seller Badge mean?
- What are the authentication fees for?
- Interested in an item but missing some information?
- How can I reserve an item?
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Quality Control & Authenticity
- How do I accept or refuse a quality control result as a buyer?
- How does the quality control result work for buyers?
- My item is compliant to its description. What happens next?
- What if the item I ordered is non-compliant?
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Returns and Cancellations
- What is Vestiaire Collective’s return policy?
- What do I do if my item ordered doesn't match its description?
- How to return an item bought from a professional seller?
- How to put my item back on sale?
- How can I track my refund?
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Paying for my order
- Where can I go if I want to physically purchase Vestiaire Collective pieces?
- How can I pay for my order in 3 or 4 times?
- How much is the shipping cost for my order?
- How do I register a bank card?
- Why am I not able to buy the item I see?
- How do I cancel a registered bank card?
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Negotiate price before ordering
- How do price offers on vestiaire collective work?
- How to make a price offer for an item for sale?
- How to make a counter-offer?
- How to display price offers?
- How do I reserve an item that I have made an offer on?
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After ordering
- Why have I still not received the email confirming my order?
- How can I download an receipt for my order?
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Direct Shipping
- What are the advantages of Direct Shipping for buyers?
- What is Vestiaire Collective’s role when I buy an item using Direct Shipping?
- How much time does the seller have to send your item via Direct Shipping?
- What happens if my order with Direct Shipping is not successfully delivered?
- What if I have doubts about the authenticity of my item ordered via Direct Shipping?
- What do I do if I can't make it to the Post Office or the Pickup point to get my item sent through Direct Shipping?