Buying
Direct Shipping
Shipping
- How long does delivery take?
- How much time does the seller have to send your item via Direct Shipping?
- How long will it take for the item I have ordered via Direct Shipping to arrive?
- How much time does the seller have to send my item?
- Which shipping companies does Vestiaire Collective use?
- How can I track my package dispatched by Vestiaire Collective?
Before ordering
Item compliance and post-sale negotiation
Returns and Cancellations
- What is Vestiaire Collective’s return policy?
- How to return an item bought from a professional seller?
- How to put my item back on sale?
- How can I track my refund?
- Can I report an issue with my order after receiving it?
- What do I do if my item ordered through Direct Shipping doesn't match its description?
Paying for my order
- Where can I go if I want to physically purchase Vestiaire Collective pieces?
- How can I pay for my order in 3 or 4 times?
- How much is the shipping cost for my order?
- How do I register a bank card?
- Why am I not able to buy the item I see?
- How do I cancel a registered bank card?