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  2. Buying
  • Buying
    • Brexit: What You Need to Know
    • Covid-19
    • How does it work?
    • Before ordering
    • Negotiating prices
    • Paying for my order
    • Quality Control & Authenticity
    • After ordering
    • Shipping
    • Direct Shipping
    • Express Delivery
    • Returns and Cancellations

Brexit: What You Need to Know

  • Why am I being charged VAT or ‘Import Duties’ since Brexit? 
  • Brexit : What You Need to Know

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    Covid-19

    • Will I receive my parcel despite COVID-19?

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      How does it work?

      • What are the different steps of an order delivered with authentication?
      • What are the different delivery methods available on Vestiaire Collective?
      • User guide - Japan
      • User guide - Korea

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        Before ordering

        • How do I get more information about an item?
        • What are authentication fees for?
        • What does the Trusted Seller badge mean?
        • What does the Expert Seller Badge mean?
        • How can I reserve an item?

        Related Articles

          Negotiating prices

          • How does "Make an Offer" work for buyers?
          • How do I make a counter-offer?
          • Where can I see all the offers I’ve made on items?
          • Can I reserve an item?

          Related Articles

            Paying for my order

            • How much will shipping cost for my order?
            • How much are customs fees for my order and how do I pay them?
            • How do I pay for my order with my credit card or PayPal account?
            • Can I pay for my order in instalments?
            • How do I save a bank card on my account?
            • How do I delete a registered bank card?

            Related Articles

              Quality Control & Authenticity

              • How sustainable is Vestiaire Collective's packaging?
              • How does the Quality Control process work for buyers?
              • The item I bought is compliant. What happens now?
              • What if the item I ordered is non-compliant?
              • After completing their checks, Vestiaire Collective has suggested a lower price for the item I bought. What happens now?

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                After ordering

                • Why haven't I received an order confirmation email?
                • How can I download a receipt for my order?

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                  Shipping

                  • How long does delivery take?
                  • How long does the seller have to send my item?
                  • How do I track my package sent by Vestiaire Collective?
                  • Which shipping companies does Vestiaire Collective use?
                  • What happens if I miss the delivery of my order from Vestiaire Collective?
                  • What happens if my order gets lost by the carrier?

                  Related Articles

                    Direct Shipping

                    • What are the advantages of Direct Shipping for buyers?
                    • How do I track my Direct Shipping order?
                    • What is Vestiaire Collective’s role when I buy an item using Direct Shipping?
                    • How long does the seller have to send my item via Direct Shipping?
                    • What if I have doubts about the authenticity of my item ordered via Direct Shipping?
                    • What if I miss the delivery of my Direct Shipping order?

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                      Express Delivery

                      • What is Express Delivery?

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                        Returns and Cancellations

                        • What is Vestiaire Collective’s return policy?
                        • What do I do if the item I ordered doesn't match its description?
                        • How do I return an item bought from a professional seller?
                        • How do I re-sell my item?
                        • How do I track my refund?
                        • Why didn’t I receive a full refund for my cancelled order?

                        Related Articles

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