Buying
Direct Shipping
Shipping
- What is the delivery time?
- When will I receive my item ordered with Direct Shipping?
- How long does the seller have to ship my order?
- Which shipping companies does Vestiaire Collective use?
- How can I track my package dispatched by Vestiaire Collective?
- What happens if I miss the delivery of my order?
Before buying
Item compliance and post-sale negotiation
- How does post-sale negotiation work for buyers?
- How to accept or refuse a post-sale negotiation as a buyer?
- My item is compliant to its description. What happens next?
- Negotiate the amount of a post-sale negotiation
- What if the item I ordered is non-compliant?
- What if my item does not match the seller's description?
Returns and Cancellations
Paying for my order
- How can I pay for my order in 3 or 4 times?
- How much is the shipping cost for my order?
- How do I register a bank card?
- Pay in 3 instalments with your Wallet
- How do I cancel a registered bank card?
- How does the Klarna payment option work?