Have you got a question for us?
What are the different steps of an order delivered with authentication?
What are the different delivery methods available on Vestiaire Collective?
How long does delivery take?
How long does the seller have to send my item?
What is Vestiaire Collective’s return policy?
All buying related topics
What are the different steps of a sale with authentication?
How does "Make an Offer" work for sellers?
How do I prepare my sold item for shipping?
How do I download my prepaid shipping label?
When will I be paid for my sale ?
All selling related topics
Managing my account
How does Premium Subscription work?
How to update your bank account or personal data for the Wallet?
How to create or delete an alert?
All account related topics
How do I track my package sent by Vestiaire Collective?
What are the advantages of Direct Shipping for buyers?
How do I write a good description of my item?
What are the advantages of Direct Shipping for sellers?
How does my newsfeed work?