Chat has recently become our community’s preferred method of reaching out.
In light of this fact, as well as the ongoing pandemic, we’ve reorganised our service to better accomodate your needs. We have made the decision to close our telephone lines at this time. Please note that all of our wonderful agents are still available.
- You can contact them by Chat, 7/7, 24 hours a day. For a quicker service we recommend that you contact us between 10 am and 6 pm London time :
- Otherwise by e-mail, through submitting this form. We will answer you in an average of 24 hours.
If possible, please try not to request more than once regarding the same issue - this may result in it taking longer for us to get back to you.
We look forward to hearing from you.