If an item is deemed Non Compliant by our Quality Control team, this means it does not match its description and/or the photographs which accompanied the listing.
When an item is declared non-compliant, the sale is cancelled and the item is returned to your billing address.
You can track this delivery in your account:
On the App: Me → My items → Sold items
On the Website: My account → Orders & Sales → Sold items
Find the item in question, click Show Details, then click the tracking number for further details.
To find out more about why Vestiaire Collective might refuse a listing or an item, 🔍 click here.