When placing an order, you have the option to choose Direct Shipping (where available) or Authenticated Shipping.

If you choose Authenticated Shipping, your order will be sent by the seller to one of our Authentication Centres to be carefully checked.

The Authentication Fee for all items is just £15. You’ll find details of our Authentication Fee in alternative currencies 🔍 here.

Here is a breakdown of the steps involved.

An order is placed with Authenticated Shipping

Once your order is confirmed, the seller has 7 days to ship the item to Vestiaire Collective. As soon as it’s shipped, we’ll let you know.

💡 Good to know: If the seller doesn’t ship the item within those 7 days, the order will be automatically canceled and you’ll receive a full refund include any and all fees.

The item arrives at the hub

As soon as we receive the item, we will notify you. Our Authentication and Quality Control teams will then carefully examine the item to ensure its authenticity and verify that it matches the seller's description. This step can take up to 2 working days.

Important: If you purchase a waterproof watch with Authenticated Shipping, our expert teams will need to open the watch to verify its authenticity. As a result, we cannot guarantee waterproofing after the authentication process is complete.

What if we spot something you should know about?

If there is a minor issue with the item, we will send you a Quality Control Report with all the details. You can then decide whether to proceed with the order despite the issue or cancel the order and receive a full refund. The choice is entirely yours, and we respect your decision.

To learn more about Quality Control Reports for buyers, 🔍 click here.

What if the item can’t be approved?

If our teams are unable to approve the item because it does not comply with the rules of our catalogue, we will cancel the order and issue a full refund, including any and all fees.

Delivery

Once the item has been approved, it will be shipped to you the same working day. You will receive all the tracking information via email with exact delivery times, however on average parcels are delivered within 7 days.

What if there’s an issue with my order?

If the item you receive does not match the description provided by the seller, you can report this directly to us within 72 hours of delivery, and we will investigate.

Want to know more about our authentication process and how it works? Check out our 2022 Trust Report here.