how does it work?
How are we celebrating Vestiaire Collective's 10th Birthday?
How does the Treasure Hunt work?
How do I find clues for the Treasure Hunt?
What is the delivery time?
How long does the seller have to ship my order?
Find out which transporters we use
How can I track my order sent by Vestiaire Collective?
What happens if I miss the delivery of my order?
What happens if my order gets lost by the carrier?
What does the Trusted Seller badge mean?
What does the Expert Seller Badge mean?
What are the authentication fees for?
Getting more information about an item
How can I reserve an item?
Item compliance and post-sale negotiation
How does post-sale negotiation work for buyers?
How to accept or refuse a post-sale negotiation as a buyer?
My item is compliant to its description. What happens next?
Negociating the price of my item during post-sale negociations
What if the item I ordered is non-compliant?
Returns and Cancellations
How do I return my order?
How to put my item back on sale?
How can I track my refund?
Paying for my order
How can I pay for my order in 3 or 4 times?
How much is the shipping cost for my order?
How can I save my bank card details?
Why am I not able to buy the item I see?
Paying in 3 times with my Wallet
How do I cancel a registered bank card?
See all 9 articles
How to make a price offer for an item on sale?
How to make a counter-offer?
How to display my price offers
How do I reserve an item that I have made an offer on?
Paying for my order with my Wallet
Why have I still not received the email confirming my order?
How can I download an receipt for my order?