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Professional seller : The INFORM Consumers Act

The INFORM Consumers Act came into force on June 27, 2023 in the United States and is designed to ensure a safe online buying experience for consumers shopping on marketplaces like Vestiaire Collective, while also protecting the privacy of individual and small business sellers.

 

Key information for sellers:

  • The INFORM Consumers Act aims to create a safe and transparent online buying process and requires marketplaces like Vestiaire Collective to collect, verify, and disclose certain information about high-volume sellers.

  • A high-volume seller is someone who has sold 200 or more new or unused items totalling more than US$5,000 in a 12-consecutive-month period over the last 24 months on our US site.

  • If you meet that criteria, we’ll need to collect and verify some identification and contact information.

  • High-volume sellers will need to keep their information up to date and we’ll ask you to review it annually.

  • If you reach an annual total revenue of US$20,000, we’re required to include your name (or company name) and full physical address in the buyer's purchase confirmation emails and order details. 

 

However, there are some exceptions that allow us to share a partial address with buyers. For example:

  • If your address is your residential address, only your state and country will be shown.

  • If you use a different address for product returns, then that return address will be displayed.

If you meet the criteria for sharing a partial address with buyers, you can request an exception by emailing us at contactpro@vestiairecollective.com.

 

What information is needed and where will my buyers see it?

If you’ve sold 200 or more new or unused items totalling more than US$5,000 in a 12-consecutive-month period over the last 24 months on our US site, we’ll need to collect and verify your:

  • Bank account number

  • Tax identification number

  • Phone number

  • Email address

     

If you’re a professional seller, we’ll also need to collect and verify a copy of your government-issued ID.

And, once you reach US$20,000 in annual revenue on our US site, we’ll be required to include your name (or company name) and full physical address in purchase confirmation emails and order invoices, unless certain exceptions apply.

Without this information, we may need to put your listings, payouts, or account on hold. 

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