During quality checks, our experts carefully review items to ensure they accurately match the listing description and meet your expectations. This includes item condition, color, pictures, size, and adherence to our catalog rules. Learn more about our quality control reports here.

If you received a quality control report, the item you purchased differs from the description in its listing. Our report explains these discrepancies in detail, including:

• Name of the detected discrepancy
• Supporting pictures
• Significance of discrepancy (if relevant)

To access your quality control report:

On the App

• Select Me → Orders → your order
• Click on the item → Show Details

On the website

• Select See my account → Order & Sales
• Click on your order

Please note that quality control reports verify description accuracy, not authenticity. Our authentication experts approve items before they reach quality control.

For items that differ from the description and/or pictures

You’ll have 72 hours to confirm the order or request a full refund. We'll cancel the order if you do not respond within 72 hours.

To select your choice, open the report within your app or the report we sent via email.

For items that disrespect our catalog rules

We’ll immediately cancel your order and issue a full refund via your original payment method. Refunds will appear within 7 days, or 24 hours for PayPal.

Last updated: 06/2024