If you’ve changed your mind about an item you received, putting it 🔍 back on sale couldn’t be simpler. Not only that - this option is free of charge within ⏰ 72 hours of delivery.
If you’ve received an item and it is definitely not as described by the seller, we want to hear about it.
We’ll ask you to snap and send some photos of the problem areas, so don’t hesitate to have these ready to go when you get in touch.
We’ve made it really easy to let us know there’s a problem. First, log into your account:
On the Website: My Orders → Find the item concerned → Show Details → Report an Issue
On the App: Me → My Orders → Find the item concerned → Report an Issue
Once you’ve reported the issue, we’ll look into it straight away
💡 Good to know: When an order is placed with Direct Shipping, you have ⏰ 72 hours from the point of delivery to report any issues with an item so that we can resolve any issues for you.
What happens to the seller if the item doesn’t match its description?
If we confirm that the seller’s description was inaccurate, the sale will be cancelled and a full refund will be issued. The seller's status will be negatively impacted and any Seller Badge they hold may be withdrawn.
What happens if Vestiaire Collective finds that the item matches its description?
In some cases we may ask you to ship the item to us so that we can check (or re-check) an item. If, after our checks, we find that the item matches the description provided, the item will be relisted for sale on your account. We'll safely store the item ready to be shipped to the buyer, and you'll receive all proceeds from the sale, minus our usual selling fee.
If you would prefer to have the item returned to you, we can also arrange that for you on request.