What is Venmo?
Venmo is a secure digital payment service that allows you to pay for your Vestiaire Collective purchases quickly and easily through your mobile device and web browsers.
How do I pay with Venmo on Vestiaire Collective?
On Web Browser:
- Add your items to your shopping cart
- Proceed to checkout
- Select "Venmo" as your payment method
- You'll be redirected to authenticate through the Venmo mobile app on your phone
- Complete the authentication in your Venmo app to finalize your purchase
- The price shown on the checkout page website will be the final amount charged
On Vestiaire Collective App:
- Add your items to your shopping cart
- Proceed to checkout
- Select "Venmo" as your payment method
- The Vestiaire Collective app will automatically launch your Venmo app
- Complete the authentication in your Venmo app to finalize your purchase
- The price shown in the check out page app will be the final amount charged
In both cases, you must have the Venmo app installed on your mobile device and an active US-based Venmo account to complete your payment.
Is there an extra fee for using Venmo?
No, Vestiaire Collective does not charge additional fees for using Venmo as your payment method.
Who can use Venmo on Vestiaire Collective?
Venmo is available exclusively to customers with US-based Venmo accounts shopping on the US version of Vestiaire Collective.
Is it safe to use Venmo on Vestiaire Collective?
Yes, Venmo transactions are secure and protected by encryption technology. Venmo also offers purchase protection for eligible items.
Will my Venmo transaction appear in my social feed?
No, purchases made on Vestiaire Collective using Venmo are private and will not appear in your Venmo social feed.
What if I need a refund for an item I purchased using Venmo?
If your purchase qualifies for a refund according to Vestiaire Collective's return policy, the refund will be processed back to your original payment method (Venmo).
What should I do if my Venmo payment isn't going through?
First, ensure:
You have sufficient funds in your Venmo account
Your Venmo account is active and in good standing
You're using the latest version of the Venmo app
If issues persist, please contact Vestiaire Collective Customer Service for assistance.
Who should I contact if I have questions about my Venmo payment?
For questions about your Venmo account or transaction status: Contact Venmo Support
For questions about your order on Vestiaire Collective: Contact our Customer Service team