We know it can be frustrating waiting for an item to arrive, and will do everything we can to resolve any problems with delivery.

If the tracking information for your shipped item has not been updated for more than 2 working days, we can look into the situation for you with the shipping company. 

To help us investigate this for you as quickly as possible, please prepare the following documents before clicking 🔍 here to contact us:

• A sworn statement, in which you clearly state that you have not received your package. Please include the following information in the statement:
  • The date
  • Your full name
  • The delivery address
  • Your item's tracking number
  • Your Signature
• A photo or scan of a valid ID.

You can send us legible, clear photographs or scans of these documents. 

💡 Good to know - For the carrier to successfully run a search for your package, you must contact us within 14 days of shipping.

Once the delivery problem is flagged with the carrier, it can take between 15 days and a maximum of 30 days to receive a conclusive answer from the carrier.

Rest assured we will keep you updated along the way until the issue is resolved. If the carrier confirms that the parcel was lost in transit, you will be paid for your item.