When you buy an item on Vestiaire Collective, the listing created by the seller should be entirely accurate.

If at any point it becomes clear that an item does not match its description or photographs, the order may be canceled.

We do accept a margin of error with regards to measurements or weight. This means that within the margin of error detailed below, providing that the item matches the description provided by the seller (brand, model etc.), the item will be accepted by our quality control teams. Based on this acceptance of the item, any future return request made by a buyer may be refused.

If your item is not mentioned below, please note that no margin of error is accepted.

For example: If a seller provides a measurement of 20cm for a bag and our quality control teams confirm a measurement of 22cm, the item will be approved.