We take authenticity seriously at Vestiaire Collective, ensuring accuracy and utmost attention through a unique blend of human expertise, cutting-edge AI technology, and rigorous authenticity methodologies.
Before items go live on the platform, we check digitally for inaccurate listings and counterfeit goods, filtering out approximately 8% of submitted items as a proactive measure against fraud. Once items are purchased, buyers can add authentication and quality control to their order, directing items to one of our hubs for physical authentication by our expert team. Learn more about our authentication process here.
Our efforts have resulted in an accuracy rate of 99.9%* for counterfeit detection, as outlined in our Trust Report
Have questions about an item you received? Learn more about our return policy here or contact us here for assistance.
*The calculation is based on the number of counterfeit items purchased on the VC platform and returned by customers during the 12-month period ending 30/09/2022 vs total number of items purchased during the same period.