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Frequently Asked Questions
WHAT ARE THE AUTHENTICATION FEES FOR?
What does a trusted seller badge represent?
What does an expert seller badge represent?
Interested in an item but missing some information?
How can I reserve an item?
Understanding why an item is unavailable
Paying for my order
How much are import charges for my order and how do I pay them?
How do I register a bank card?
How do I cancel a registered bank card?
Pay for my order using my bank card or my PayPal account
Use a promotional code
Sending documents requested by our anti-fraud service
Pay my order in several times
Paying for an order in 3 or 4 instalments
Pay in 3 instalments with your Wallet
Paying for your order with Wallet
Understanding price offers (buyer)
Discover the ‘Make an offer’ service
Make a counter-offer
Buying an item after making an offer
How to display price offers
Reserving an item that you've made an offer on
Understanding post-sale negotiations (buyer)
How to accept or decline a post-sale negotiation
Negotiate the amount of a post-sale negotiation
Is a Premium subscription compatible with Wallet?
Find out the cost of shipping
Which shipping companies does Vestiaire Collective use?
Track the arrival of an item to Vestiaire Collective
How can I track my package dispatched by Vestiaire Collective?
Undelivered parcels returned to Vestiaire Collective
Reminding the seller
Receiving your order confirmation email
My item is compliant to its description. What happens next? (Buyer)
Track my non-conformed item
Cancelling your order
Downloading your invoice (buyer)
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Relist my item
Return my item
How can I track my refund?