By law, we have a 14-day change of mind return policy for all Professional Sellers. 

14 days within reception

For Direct Shipping 

If you have made a sale with Direct Shipping and the buyer decides to return the item within 14 days, it will be shipped back to you directly.

For Shipping with Authentication

If you have made a sale with authentication and the buyer decides to return the item within 14 days, it will be shipped back to Vestiaire Collective to ensure it is in the same condition. We will then store it safely and help you to relist and resell the item.

Custom Duties for items returned to a B2C seller

According to our Terms & Conditions (article 10.4), if a buyer from outside your customs area purchases an item and decides to return it, we'll cover the shipping costs.

By default, when an item gets returned from outside your customs area, it is sent to the warehouse closest to the buyer, relisted on your account with a new reference, and stored according to our usual procedures.

If you want the item returned to you, you must contact our customer service and pay any additional costs directly to the shipping company, including customs duties. Since the addresses of the export and import warehouses are different, the return is considered a new outbound shipment, which is why customs duties apply.

This policy applies to all professional sellers on the platform with no exceptions.