If your identity verification failed, please make sure that:
- The ID you choose is approved as official identification - a passport, driver’s license, or government ID card
- Your ID is still valid, and has not expired
- The document is of a high enough quality to be clear and legible
- The photograph of your document is in colour
- Your name and date of birth match those shown
- All four corners of the document are visible
- The file size does not exceed 4MB
- The file type is .jpg, .jpeg, .png or .pdf
For a step-by-step guide on how to verify your identity on the App or Website, 🔍 click here.
This video is provided by Hyperwallet. Vestiaire Collective cannot be held liable for its content.