If your identity verification failed, please make sure that:

• The ID you choose is approved as official identification - a passport, driver’s license, or government ID card
• Your ID is still valid, and has not expired
• The document is of a high enough quality to be clear and legible
• The photograph of your document is in colour
• Your name and date of birth match those shown
• All four corners of the document are visible
• The file size does not exceed 4MB
• The file type is .jpg, .jpeg, .png or .pdf

For a step-by-step guide on how to verify your identity on the App or Website, 🔍 click here.