If your identity verification failed, please make sure that:

• The ID you choose is approved as official identification - a passport, driver’s license, or government ID card
• Your ID is still valid, and has not expired
• The photo of your ID is clear, legible, and in colour
• All four corners of your ID are visible
• The file size does not exceed 4MB
• The file type is .jpg, .jpeg, .png or .pdf
• Your name and date of birth match your ID.

To update these details (name, date of birth, and address), go to Account > Get Paid > Personal Information > Edit. You'll receive a confirmation email or push notification once your updates are processed.

For a step-by-step guide on how to verify your identity on the App or Website, 🔍 click here.

This video is provided by Hyperwallet. Vestiaire Collective cannot be held liable for its content.