If you’ve changed your mind about an item you received, putting it 🔍  back on sale couldn’t be simpler. Not only that - this option is free of charge within ⏰  72 hours of delivery.

If you’ve received an item and it is definitely not as described by the seller, we want to hear about it.

We may ask you to snap some photos of the problem areas, so don’t hesitate to have these ready to to go when you get in touch.

We’ve made it really easy to let us know there’s a problem. First, log into your account:

On the Website: My Orders → Find the item concerned → Show Details → Report an Issue

On the App: Me → My Orders → Find the item concerned → Report an Issue

Once you’ve reported the issue, we’ll look into it straight away

💡 Good to know: When an order is placed with Direct Shipping, you have ⏰  72 hours from the point of delivery to report any issues with an item so that we can resolve any issues for you.

What happens to the seller if the item doesn’t match its description?

If we confirm that the seller’s description was inaccurate, their seller status will be negatively impacted and any Seller Badge they hold may be withdrawn.