If you’ve changed your mind about an item you received, we offer the option to 🔍 relist the item for sale on your account without selling fees within 72 hours of delivery.
However, if you have received an item that is not as described by the seller, you can report this to us directly and we will investigate the situation.
We may ask you to take and send some photos of the problem areas, so don’t hesitate to have these ready to go when you get in touch.
Note: If the return concerns a flaw mentioned in the description, visible in pictures, or indicated during the Quality Control, any return request may be refused.
If you purchased your item with Direct Shipping
On the Website: My Orders → Find the item concerned → Report an Issue
On the App: Me → My Orders → Find the item concerned → Report an Issue
Once you have reported the issue with the item, our team will get back to you with the next steps.
If we find that the item does not match its description
A full refund will be issued including any and all fees. You should receive your refund within 5 working days, or within 24 hours for PayPal. The seller's status will be negatively impacted and any Seller Badge they hold may be withdrawn.
💡 Good to know: When an order is placed with Direct Shipping, you have 72 hours from the point of delivery to report any issues with an item so that we can resolve any issues for you.
If we find that the item matches its description
You will have the option to relist the item for sale on your account. You can find out more about relisting an item 🔍 here.
If you purchased your item with Authenticated Shipping
Please 🔍 contact us within 72 hours of receiving your item to let us know about your concerns.
Once you’ve reported the issue, we’ll look into it straight away and our team will contact you with the next steps.
💡 Good to know: If you purchased your item from a 🔍 Professional Seller, you have 14 days to report any issues. You can do this by clicking Report an Issue in your order’s timeline.
If we find that the item does not match its description
A full refund will be issued including any and all fees. You should receive your refund within 5 working days, or within 24 hours for PayPal.
If we find that the item matches its description
If, after our checks, we find that the item matches with the description provided (including the condition of the item, the color, the size, the conformity to our 🔍 catalogue rules) the item will be relisted for sale on your account. We'll safely store the item ready to be shipped to the buyer, and you'll receive all proceeds from the sale, minus our usual selling fee.
If you would prefer to have the item returned to you, we can also arrange that for you on request. Please note that you will be responsible for any duties and taxes incurred for the reshipment in this case.
Important : our expert team will need to open the watch to verify its authenticity. As a result, we cannot guarantee waterproofing after the authentication process is complete.