If a sale is made with authentication, it means the item is checked by our Quality Control team before being shipped to the buyer. 

Here’s a breakdown of the steps involved and their timeframes

Create a listing 

For a guide to creating a great listing for your item, 🔍  click here.

Listings are checked by our team and published within ⏰  36 hours. You’ll be notified via email and in the app when your listing is approved and published.

Sold! Ship your item to Vestiaire Collective within 7 days

Congratulations! You’ve made a sale. You’ll be notified via email and in the app and asked to ship your item to us within ⏰  7 days.

If Vestiaire has provided you with a shipping label, you must ship your item within 7 days. If you do not ship the sold item within this time, the sale will be cancelled and your buyer refunded.

Find out how to print your prepaid shipping label 🔍  here, or click 🔍  here for a guide to preparing your item for shipping. We should receive your item within 2-7 days of shipping. 

Your item is received, checked & shipped

Our Quality Control team will check and ship your item to the buyer within ⏰ 1 - 4 days. If our experts notice a defect, or find your item is different to its description, your sale could be cancelled. To find out why a listing or item might be refused, 🔍  click here. 

Payment

Payments are issued the next working day after your item is shipped out from Vestiaire Collective. The payment should be reflected in your account within 5 working days, depending on your payment method. To find out more about when you’ll be paid, 🔍  click here.