Buying an item with Direct Shipping means your item will be sent to you directly from your seller, without going through our control and authentication centre.
Thanks to this option, you will not only save on shipping and authentication fees but will also receive your item far more quickly.
However, Vestiaire Collective still stays as your trusted middleman and protects you from:
- Counterfeit items
- Items which don’t match their description
- Loss or damage to your item by the carrier
In fact, Vestiaire Collective will fully reimburse your purchase, if the item doesn’t match it’s description or is not genuine.
If your item is lost or damaged by the carrier, we will also fully reimburse your purchase.
We are still here for you, to answer any questions at all, before or after your purchase.
Vestiaire Collective is the only second-hand fashion platform which guarantees you customer service which is available every single day, by email, chat or telephone.