If you are absent or miss the delivery of your item delivered using Direct Shipping, the carrier will contact you to let you know the next steps. Depending on the carrier, they may advise you that you can:
- Collect the parcel from the nearest post office or a collection point within 10-15 days
- Rearrange a delivery window during which they can successfully deliver the item
- Select a new delivery address or collection point
If however after several attempts to deliver the parcel the carrier is not able to do so, the item will be returned to the seller.
❗Important ❗Carefully check your delivery address when placing an order to ensure that the carrier is able to locate you and successfully deliver your parcel.
You can track your delivery by using the tracking number sent in your order confirmation email, by logging in to your account, or in the timeline of your order on the app:
On the App: Me → My Orders
On the Website: My Account → Orders & Sales → Order History
If your tracking information has not updated in over ⏰ 48 hours, 🔍 click here to find out what to do next.