We process refunds to the same payment method you used to place your order, so it reaches you as quickly as possible.
Once a refund has been processed, you will see it reflected within 5 working days - though this may be shorter depending on your payment method.
We’ll send you an email to confirm exactly when your refund has been processed and when you can expect to receive it.
You can also track the progress of the transaction by following these steps. First, log in to your account:
On the App: Me → My Orders
On the Website: My Account → Orders & Sales
💡 Good to know - If you ordered several items at the same time to be paid for in 3 or 4 installments, don't worry - we'll automatically deduct the item value from the remaining installments and recalculate your payments for you.
Check the table below to find out when you can expect to receive your refund, based on your payment method