Buyer: Terms & Conditions

Buyer Terms and Conditions

Last update: November 11, 2026

IMPORTANT: These Buyer General Terms and Conditions are subject to updates regarding Article 10 (Receipt and checking of an order), Article 11 (Terms of payment), Article 14 (Right of Withdrawal and Right to Return for Professional Sellers / Re-listing for Non-Professional Sellers), Article 15 (Terms applicable to returns), and Article 17 (Interruption of the service and rescission).

1. Acceptance of the Buyer Terms and Conditions

These Buyer Terms and Conditions (the “Buyer T&Cs”) apply to Users who use the Website and Services to buy Products (each such User, a “Buyer”).

Conversely, the General Terms and Conditions for “Sellers” (the “Seller T&Cs”) available here, apply to the Users who use the Website to sell Products (each such User, a “Seller”).
 

Finally, the Website Terms of Use (the “Terms of Use”), available here, apply to all Users who access or browse the Web Site. 

Together, the Terms of Use, the Seller T&Cs, and the Buyer T&Cs form the General Terms and Conditions of the Web Site (the “GTC”).

Vestiaire Collective SA is a public limited company incorporated in France, whose registered address is 53 rue de Châteaudun 75009 Paris, France, registered in Paris, France under no. 517 465 225. Vestiaire Collective SA is the owner of the website https://www.vestiairecollective.com/ (and related sites) and the Vestiaire Collective Smartphone applications (collectively the “Website”).

Vestiaire Collective provides a number of services on its Website that are run and administered by Vestiaire Collective. These services enable users of the Website (the “Users”) to buy and to sell second-hand fashion products (the “Products”). These services are available directly on the Website. Vestiaire Collective may under exceptional circumstances directly offer Products for sale on its own behalf, in which case these Products shall be identified on the Website as being sold by Vestiaire Collective.

The entity you are contracting with for the provision of services depends on your country of residence:

• Vestiaire Collective SA, if you reside in the European Union, the United Kingdom or any other country or territory outside the Americas region or Asia-Pacific region (refer below);

• Vestiaire Collective Americas Inc., The Corporation Trust Center, 1209 Orange Street, in the City of Wilmington, County of New Castle, DE 19801, if you reside in the United States, Canada or any other country or territory in the Americas region (comprising North America, Central America and South America); and

• Vestiaire Collective Singapore Pte. Ltd., 9 Straits View, #06-07 Marina One West Tower, Singapore 018937, if you reside in Singapore, Hong Kong, China, South Korea, Japan, Australia or any other country or territory in the Asia-Pacific region.

In these T&Cs, these entities are individually and collectively referred to as “Vestiaire Collective”, “we”, “us” or “our”.

These T&Cs shall prevail over any other general or special terms and conditions that are not expressly approved jointly by Vestiaire Collective and the User. Should any conflict arise between these T&Cs and the FAQ section of the Website, these T&Cs shall be controlling.  

THESE BUYER T&CS REQUIRE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR OTHER REPRESENTATIVE ACTION, OR CLASS ARBITRATION.

YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OF AGE TO ENTER INTO ANY TRANSACTION ON THE WEBSITE. THIS WEBSITE IS NOT DIRECTED TO, AND SHOULD NOT BE ACCESSED BY, CHILDREN UNDER THIRTHEEN (13) YEARS OF AGE.

These Buyer T&Cs may, where applicable, be completed by the terms governing the Consignment Service. Where these additional contractual terms apply, they shall be deemed to be incorporated by reference into these Buyer T&Cs. The Website Terms of Use apply to all Users in all cases, at all times, and in all circumstances, whether or not the User buys or sells any Products. Your use of the Website and Services is also governed by the Privacy Policies & Cookies of Vestiaire Collective.

By purchasing a Product on our Website, you accept and agree to be bound and abide by these Buyer T&Cs. If you do not agree to these Buyer T&Cs, you must not purchase any Products on our Website.

2. Changes to the Buyer T&Cs

We may revise and update these Buyer T&Cs from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Buyer T&Cs means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you. See Article 16 for additional  details.

3. The role and responsibility of Vestiaire Collective

Users hereby acknowledge that, except in the specific case of a Product expressly identified on the Website as being offered for sale directly by and on behalf of Vestiaire Collective, the role of Vestiaire Collective shall be limited to acting as an intermediation platform between the Users.
 

Therefore, except in the specific case mentioned above, Vestiaire Collective shall not act as a reseller of the Products and shall not become the owner of the Products at any point in time. Each User shall act, at all times, for and on its own behalf, and shall never act as an agent or representative of Vestiaire Collective.
 

Vestiaire Collective shall not be a party to any contract of sale between a Buyer and Seller, and Vestiaire Collective hereby disclaims liability for any such contract and for its consequences.

Any examination of Products that may be performed by Vestiaire Collective shall merely relate to whether the Seller’s Product is in keeping with the description provided by such Seller in the applicable Product page. Vestiaire Collective shall not monitor or verify whether the Product or the description of the Product in the Seller’s Product page meets the Buyer’s expectations. Vestiaire Collective does not guarantee that the Buyer shall find the Product satisfactory, whether from an aesthetic point of view or from a practical point of view, as to its use. Any deliveries that are arranged by Vestiaire Collective and fulfilled by its subcontractors shall not imply that Vestiaire Collective is a party to the contract between the Seller and the Buyer.
 

With the exception of any complaints for late delivery or failures to deliver Products where such delivery was the responsibility of Vestiaire Collective, it is up to the Seller to respond to any claim or complaint regarding the Products that Seller has advertised online, or their description, or the comments of any User about the Product page. Any claim or complaint of this kind shall be referred to the Seller, who shall be solely responsible for dealing with same.

4. The Buyer’s placing of the order

The product page shall state whether the Product that is offered for sale belongs to and is sold by a non-professional Seller or a professional Seller, which may in some cases be Vestiaire Collective itself. The information concerning the Products is provided by the Sellers in their original language. The original language of the product page shall prevail in case of any contradiction or conflict with a translation. Vestiaire Collective disclaims any liability for the translation that is proposed, which shall be provided for information purposes only.

The prices of the Products that are offered for sale on the Web Site are quoted including tax, but excluding any additional costs (Authentication Costs, carriage costs and customs duty) that shall be indicated separately. Certain carriage taxes and customs duties that are in force in some countries may nevertheless be billed over and above these additional costs, as shall be mentioned during the payment of the order. In any event, all of the costs shall be set out in the summary of the order, before the Buyer approves it.

The Buyer’s confirmation of an order shall be tantamount to signature of the contract subject to conditions precedent, namely the receipt of the Product by Vestiaire Collective and the positive outcome of the conformity check, if such a check is performed by Vestiaire Collective. Should it not receive the Product, or should the outcome of its quality control checks be negative, Vestiaire Collective shall be entitled to cancel the order and to refund the Buyer. 

As an exception to the above, where Vestiaire Collective is itself acting as the Seller of the Products or where the Products are delivered directly by the Sellers to the Buyers, the sale shall be deemed to have been signed upon the order being placed.
 

Should a Product ordered by the Buyer be unavailable for any reason whatsoever, after confirmation of the order, Vestiaire Collective shall get in touch with the Buyer in good time to propose the cancellation of the order and a refund (if payment has already been made), within thirty (30) calendar days following the confirmation of the order.
 

Vestiaire Collective shall be entitled to reject any order from a Buyer with whom there is an outstanding dispute concerning payment for a previous order or concerning a Product for which there is a blatant error in the sale price. In that case, the Buyer shall be informed by e-mail about the measures taken by Vestiaire Collective, which shall then automatically refund the price of the order if the latter was already paid by the Buyer.

5. The “Make an Offer” functionality

The “Make an offer” functionality enables Buyers to confidentially negotiate the price of the Product by sending an offer to the Seller, who may either accept it or reject it, or make a counteroffer to the Buyer.
 

The price proposed as part of an offer cannot be less than seventy percent (70%) of the price of the Product, nor higher than the price of the Product.

6. Authentication & Quality Control Reports

6.1 Authentication Costs

The authentication and examination costs (if any) charged by Vestiaire Collective shall be included in the total amount paid by the Buyer for each order. Buyer shall be informed of the authentication and examination costs prior to confirmation of the order.

No authentication and examination costs shall be charged where the Product is dispatched directly by the Seller (as described in Article 7.1 below).

6.2 Authentication & Quality Control Reports

For Products physically inspected by Vestiaire Collective, we may provide Buyers with a report with respect to the Product’s authenticity, condition, conformity with the Seller’s description and other related matters (“Report”). All authentication and quality control services are performed independently by Vestiaire Collective and are not based upon data, information or other assistance provided by the brands and/or manufacturers of the Products. The brands and manufacturers are not responsible for Vestiaire Collective’s opinions expressed in such Reports (with respect to authenticity or any other matters), and may not honour any conclusion of authenticity or other opinions provided by Vestiaire Collective. Such Reports do not constitute a certificate of authenticity, proof of authenticity or similar, and Buyers may not present the Reports to third parties as such. 

Such Reports are provided to the Buyer solely for information purposes, and may not be shared with, or relied upon by, any third party. Vestiaire Collective expressly disclaims any liability for use of the Reports outside the Website.

7. Delivery

7.1 Delivery by Vestiaire Collective or by certain Sellers

The Products may be sent to the Buyer either by Vestiaire Collective or directly by the Seller, where this option is available and selected by the Buyer.

It shall then be up to the Buyer to decide whether to opt for direct delivery by the Seller. In case of direct delivery by the Seller, the Products shall not transit via Vestiaire Collective and Vestiaire Collective shall therefore not be responsible for the shipment and delivery of the Products, nor shall Vestiaire Collective conduct any examination of the Products.

7.2 Delivery time

Where Vestiaire Collective itself sells any Products directly on its own behalf on the Website, a delivery date shall be indicated to the Buyers when they place their orders.

Where Vestiaire Collective is merely acting as an intermediary on behalf of the Seller, the delivery date of the Product to the Buyer shall depend on the date on which Vestiaire Collective receives the Product from the Seller. Vestiaire Collective cannot therefore commit to a fixed delivery date, but except as otherwise provided in these Buyer T&Cs, the date on which the Product is dispatched shall be at most thirty (30) calendar days after date of the confirmation of the order by the Buyer.

If a Product is dispatched directly by the Seller (as described in Article 7.1), where this option is available, the delivery timeframe shall be stated by the Seller.
 

If the Buyer purchases a Product that is marked on the Website as “ready to go”, our team shall ship the Product within three (3) business days from the time of placing the order, and the Product will be delivered in accordance with the delivery timeframe of the applicable carrier.

7.3 Delivery and customs costs

The order shall be delivered to the Buyer by a carrier approved by Vestiaire Collective.
 

The carriage costs shall be calculated based on the value of the Products ordered and shall vary depending on the country to which the orders are to be delivered, save in case of unusual Products or orders, which shall be subject to different carriage costs, that the Buyer shall be duly informed about at the time of placing their order. 
 

The carriage costs may be modified in keeping with the rates charged by the carrier and shall be stated upon placing the order. The carriage costs that are applicable to the order shall be those that are specified just prior to the approval of the order.

Any customs duty shall be borne by the Buyer. Upon finalization of the order, any customs duty, whose amount shall vary depending on the country of delivery, shall be added to the price of the Product and the Buyer shall not have to pay anything upon receipt of the Product.

8. Consequences of an impossibility to deliver the Products
    

If it is impossible to deliver a Product to the Buyer, for instance if the address provided by the latter is incorrect or the parcel is sent back due to non-acceptance by the Buyer, an e-mail shall be sent to the Buyer of the Product. The Product will then be kept by Vestiaire Collective for one (1) month. If the Product is not claimed from Vestiaire Collective, or if no address update is provided to Vestiaire Collective within the above-mentioned timescale of one (1) month, the Product will be relisted on the User’s account. In the event that the Product is not sold within six (6) months, the Buyer shall be deemed to have irrevocably abandoned the Product and to have granted Vestiaire Collective an express mandate to proceed with its disposal. Vestiaire Collective may then, without acquiring ownership of the Product at any point in time, have the Product destroyed, donated to a charitable organization, or relisted on the Web Site for sustainability or social impact initiatives.

9. Transfer of the ownership of the Products and the risks

The Products shall remain the property of the Seller or, should Vestiaire Collective be acting as the seller of the Products, of Vestiaire Collective, until Vestiaire Collective shall have received full payment of the price of the order from the Buyer, including both capital and ancillary elements (taxes, Authentication Costs, carriage costs and any other costs that may be applicable). 

The transfer of the risk of loss or damage to a Product to the Buyer shall take place upon receipt of the Product by the Buyer or by a third party authorized by the Buyer to receive the Product on the Buyer’s behalf. The Buyer shall therefore bear the risk linked to any damage caused to the Product after it is received.

10. Receipt and checking of an order

The Buyer must check (or direct the person authorized to receive the Product on the Buyer’s behalf to check) the apparent state of the packaging of the Product upon receipt, before signing the form tendered by the carrier.
 

Should there be a visible anomaly (damage, missing Product, damaged parcel or Product, etc.), the Buyer or their representative must imperatively set out precise reservations on the delivery note, including: indication of the number of missing and/or damaged parcels and/or Products, and detailed description of the damage (open or torn packaging, damaged or missing Product, etc.). It is vital that the Buyer should keep all the elements that were delivered in the state in which they were received (i.e., with all their accessories, the other items received with these Products in their original condition and the sealed Product        form).

Should the Buyer find that a Product does not comply with its description in the product page, the Buyer must contact Vestiaire Collective within maximum seventy-two (72) hours following the date on which they received the Product. For the avoidance of doubt, such time limit does not apply in cases where the Buyer receives a counterfeit Product or a Product whose sale is prohibited. In such cases the Buyer should contact Vestiaire Collective as soon as practicable after becoming aware that the Product is (or may be) counterfeit or a Product whose sale is prohibited.

The Buyer may choose to proactively validate the transaction upon delivery. By clicking the dedicated confirmation button on the Web Site verifying the delivery and conformity of the Product, the Buyer explicitly and definitively accepts the sale. Upon taking this action, the remaining duration of the seventy-two (72) hour dispute window is immediately extinguished, and funds are cleared for release to the Seller. This proactive validation feature is not available for any items purchased from a professional Seller.

The Buyer must retain a copy of the delivery note and must enclose this with the e-mail or other communication sent to Vestiaire Collective confirming the anomaly.
 

If the Buyer does not receive the Product, the Buyer must inform Vestiaire Collective within forty-eight (48) hours from the estimated date of delivery of the Product or after the Product is marked as delivered. The Buyer shall send any documentation requested by Vestiaire Collective to support the claim. 
 

Should postal litigation be opened, Vestiaire Collective reserves the right to (i) extend the 30-day delivery period of the Product and (ii) hold the refund of the Product until the conclusion of the postal litigation by the carrier.

Where applicable, the return of the damaged Product or Products to Vestiaire Collective must take place in accordance with the terms governing returns that are set out in Article 15 below.

Should the Product be dispatched directly by the Seller, the damaged Product must be returned to the latter. 

11. Terms of payment

11.1 General terms of payment

The Buyer must pay the price, the Authentication Costs, the carriage costs and any other applicable costs via the secure payment system of Vestiaire Collective, by bank card or via the PayPal system.

To ensure transaction security and prevent fraud, order details and payment data are subject to automated data processing and risk scoring conducted by Vestiaire Collective and its specialized fraud prevention partners (including ADYEN).

These automated fraud screening algorithms analyze transactional risk factors, including account history, device fingerprints, geolocation, and payment method patterns. Verification procedures may also be performed with the Buyer, by telephone, e-mail, or post, in order to confirm the order prior to the sending of the Product.

Pursuant to the automated verification procedures that may be performed, the Buyer’s order may be rejected or automatically flagged for manual human review if the risk algorithms indicate a high probability of fraudulent activity. In such a case, the Buyer shall be informed by e-mail about the measures taken by Vestiaire Collective, and Vestiaire Collective shall automatically refund the Buyer’s payment if such payment has already been made.

11.2 Currencies on Vestiaire Collective

Sellers may list their Products on the Website based on their selected local currency. Vestiaire Collective processes payments in the supported currencies, available in the FAQ section of the Website by clicking here.
 

Buyers can view prices in any of these Vestiaire Collective supported currencies. 
 

Currency conversion fee 

Where the price of the Product is viewed in a currency that is different from the Seller’s listing currency, the displayed price will be inclusive up to a five percent (5%) currency conversion fee payable by the Buyer. By changing their currency settings, Buyers may view the same Product in the Seller’s listing currency without the currency conversion fee. No currency conversion fee or foreign exchange fee is applied by Vestiaire Collective where the currency linked to the payment method is different from the currency selected at the checkout page (or in the User’s selected currency settings). For example, if the Buyer uses a USD credit card or other payment method to purchase a Product displayed in EUR, no currency conversion fee or foreign exchange fee is applied by Vestiaire Collective. However, the Buyer’s card issuer or bank may apply a currency conversion fee or foreign transaction fee with respect to such purchase.

Change currency preferences

Users can set their preferences for currency on the Website (for more information, check the FAQ section by clicking here).

Vouchers

Vestiaire Collective may from time-to-time issue vouchers via email (or other electronic method) to be used in accordance with the following conditions: 
 

• Vouchers are only valid for use on Vestiaire Collective's Website by Users with a registered Vestiaire Collective account;

• Vouchers may only be used with the Vestiaire Collective account linked to the email address to which the voucher was issued;

• Vouchers may only be used for the purchase of eligible listings, being Items which have been accepted by our team of authentication experts, not withdrawn from the Website or, in the case of a sale, not subject to cancellation; 

• Vouchers are non-transferable, non-exchangeable, non-refundable and under no circumstances redeemable for cash;

• Vestiaire Collective is not responsible for vouchers which are lost, stolen, deleted or used without the permission of the registered User;

• Vouchers may not be used in conjunction with any other offers or promotions; 

• Vouchers apply only to the purchase price of the Item and do not apply to applicable Authentication Costs, shipping fees, customs duties or taxes; and

• Unless otherwise specified, vouchers are valid for one (1) use only and must be used within the time period (if any) specified at the time of issue.

In addition to the above, Vestiaire Collective may from time to time specify additional conditions for the use of vouchers on Vestiaire Collective.

Vestiaire Collective reserves the right to cancel or set an expiry date for any issued voucher, including circumstances where:
 

• The voucher is not used strictly in accordance with the conditions of use;
   

• Vestiaire Collective suspects fraudulent use or voucher abuse; or applicable privacy regulations require a User’s account to be deleted due to inactivity. 

11.3 Buyer Service Fee

The services on offer by Vestiaire Collective shall be remunerated by a Buyer service fee (the "Buyer Service Fee").
 

The Buyer Service Fee collected by Vestiaire Collective shall correspond to the sum paid for each transaction to Vestiaire Collective by the Buyers, in return for the intermediation services between Seller and Buyer, and where applicable for checking and dispatching the Products. The Buyer Service Fee shall be included in the sale price of the Product as shown on the Web Site.
 

Subject to the minimum fee (refer below), the Buyer Service Fee may not exceed 30% of the price of the Product (inclusive of any applicable currency conversion fee).
 

In all cases, a minimum Buyer Service Fee of five (5) EUR/GBP/USD/Swiss Francs (or equivalent in the Buyer’s currency) will apply.

The Buyer Service Fee includes, where applicable, Value-Added Tax, Goods and Services Tax, US sales tax, and equivalent consumption taxes.

     11.4 Price rounding

In the event that the price of the Product results in a decimal, Vestiaire Collective will round the price up to the nearest whole unit of the applicable currency (euro/pound/dollar/swiss franc, or equivalent in local currency). Any extra amount resulting from the rounding of the price will be allocated to the Buyer Service Fee. This ensures that all transactions are processed with prices that are whole numbers. 

12. Statutory warranties
     

Under certain conditions, Buyers may benefit from the statutory warranty of conformity (articles L. 217-4 et seq. of France’s Consumer Code) and the statutory warranty against hidden defects (articles 1641 to 1648 and 2232 of the Civil Code). Buyers should invoke their statutory warranties against the Seller of the Product.

As to the statutory warranty of conformity: a non-professional Buyer who buys Products from a professional Seller or from Vestiaire Collective has a timescale of two (2) years as of the delivery of the Product to take action for conformity defects affecting the Product. When it comes to second-hand Products, the Buyer is dispensed from having to adduce evidence of the existence of the conformity defect of the Product during the six (6) months following the delivery of the Product. The Buyer may opt between requesting a repair or a refund for the Product. 
 

The statutory warranty of conformity only benefits Buyers who are private individuals and who buy Products from professional Sellers. 
 

The statutory warranty against hidden defects permits certain Buyers to choose between rescission of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code. Such Buyers must prove that the hidden defect existed at the time of the sale.

13. Claims and returns

13.1 Non-receipt or late delivery of a Product
 

Should the Buyer not receive the Product within thirty (30) days following the date of the order, or if Vestiaire Collective sells the Products directly on the Web Site, should the Buyer not receive the Products on the delivery date mentioned upon placing the order, the Buyer may cancel it, provided that it shall first have summoned Vestiaire Collective, to rectify the situation within a reasonable timescale and provided that delivery shall not have taken place within this additional timescale.

Vestiaire Collective shall refund the Buyer within fourteen (14) calendar days following the date on which Vestiaire Collective receives the notification of the cancellation of the transaction by the Buyer. 

Should the Buyer receive the Product whereas they have already cancelled the transaction, they must return the Product to Vestiaire Collective or to the Seller if the Product was dispatched directly by the latter. Vestiaire Collective undertakes to refund the price of the Product that is returned, the Authentication Costs, the carriage costs (in case of return of the order as a whole) and the cost of returning the Product to Vestiaire Collective, within fourteen (14) calendar days following receipt by Vestiaire Collective or by the Seller of the complete Product in its original condition. These returns must take place in accordance with the terms of article 13 below.
 

In case of cancellation, the Buyer shall be refunded in cash on the method of payment that they used to pay for their order, provided that, in each case, Vestiaire Collective shall not suspect that the request for cancellation or for a refund due to total or partial non-receipt of a Product that was ordered was made fraudulently. In the case of a partial cancellation, only the part of the order that is cancelled shall be refunded in keeping with the above-mentioned terms.

13.2 Detection of non-conformity during the examination performed by Vestiaire Collective

The consequences of a Product’s non-conformity with its Product page, as verified by Vestiaire Collective, shall depend on the type of non-conformity involved.

If a Product that does not comply with its description in the corresponding Product page is counterfeit or it is a Product whose sale is prohibited, Vestiaire Collective shall cancel the order and shall refund the Buyer.

Should the Product comply partly with its description, Vestiaire Collective shall inform the Buyer about the defects or non-conformity noticed and the Buyer will have seventy-two (72) hours to either (i) accept the sale, or (ii) cancel the transaction. Should the Buyer cancel the transaction, Vestiaire Collective shall refund the Buyer.

If the Buyer and the Seller agree over a price discount, the discount may take the form of a store credit, a Purchase Voucher or a payment that is credited to the original payment card or the PayPal account of the Buyer (as the case may be).

If the Buyer chooses to cancel the partially compliant order, the Buyer shall be refunded by crediting the bank card used to make the initial payment, or by way of a payment into the Buyer’s PayPal account. In the case of a partial cancellation, only the part of the order that is cancelled shall be refunded in keeping with the abovementioned terms.

13.3 Detection of non-conformity upon receipt of the Product by the Buyer

a) If Product was bought from a non-professional Seller:

Should the Product have been dispatched through Vestiaire Collective:
 

Should the Buyer find that a Product does not comply with its description in the product page, the Buyer must contact Vestiaire Collective within maximum seventy-two (72) hours following the date on which they received the Product. For the avoidance of doubt, such time limit does not apply in cases where the Buyer receives a counterfeit Product or a Product whose sale is prohibited. In such cases the Buyer should contact Vestiaire Collective as soon as practicable after becoming aware that the Product is (or may be) counterfeit or a Product whose sale is prohibited.
 

The Buyer must explain in what way and to what extent the Product does not correspond to the Product page and must provide photographs enabling their assertions to be substantiated.

Should the claim of non-conformity of the Product with the Product page appear justified at first sight based on the explanations of the Buyer and the photographs, Vestiaire Collective shall authorize the Buyer to send the Product back.
 

Upon receipt of the Product, Vestiaire Collective shall inspect it to determine whether it is truly non-compliant with the Product page. If the non-conformity is confirmed, Vestiaire Collective shall refund the Buyer. The refund shall take place by crediting the bank card or the Buyer’s PayPal account used to make the initial payment. If the Product is still found compliant, Vestiaire Collective will keep it and re-list it on the Website under the Buyer’s account unless the Buyer claims the Product back to Vestiaire Collective at the Buyer’s expense. If the Buyer decides to remove the Product from the Website, Vestiaire Collective shall send it back to the Buyer (unless the Product has already been resold on the Website before the Buyer requested its return).

All Products returned by Buyers due to non-conformity with the Product page must be returned with the sealed (label) initially affixed by Vestiaire Collective on the Product upon dispatching it.

Should the Buyer have opted for the Product to be dispatched directly by the Seller:

Should the Buyer find that a Product does not comply with its description in the product page, the Buyer must contact Vestiaire Collective by e-mail within seventy-two (72) hours following the date on which they received the Product. For the avoidance of doubt, such time limit does not apply in cases where the Buyer receives a counterfeit Product or a Product whose sale is prohibited. In such cases, the Buyer should contact Vestiaire Collective as soon as practicable after becoming aware that the Product is (or may be) counterfeit or one who sale is prohibited.  
 

The Buyer must explain to what extent the Product does not correspond to the Product page and must provide photographs enabling their assertions to be substantiated.

Should the claim of non-conformity of the Product with the Product page appear justified at first sight based on the explanations of the Buyer and the photographs, Vestiaire Collective shall authorize the Buyer to send the Product back to the Seller. Vestiaire Collective shall refund the Buyer upon confirmation of receipt of the Product by the Seller. The eventual refund shall take place by crediting the bank card or the Buyer’s PayPal account used to make the initial payment.

b) If Product was bought from a professional Seller:
 

If the Buyer finds that a Product does not comply with its description in the Product page, the Buyer shall have the right to raise a claim with the professional Seller through Vestiaire Collective in accordance with the statutory warranties described in detail in Article 12.
 

Upon making a complaint about a Product that does not comply with its description in its Product page, the Buyer must return the Product in accordance with the terms of Article 15 below.
 

professional Sellers hereby acknowledge and agree that if a Product is returned to them by a Buyer owing to non-conformity with its description in the corresponding Product page or because it does not meet the legal obligations of the professional Seller, the professional Seller may not refuse to apply the foregoing terms and must take appropriate action within a reasonable timescale.
 

The provisions of this Article 13 shall not cause Vestiaire Collective to be a party to the sale between the Seller and the Buyer. Vestiaire Collective hereby disclaims liability for any failure by a professional Seller or non-professional Seller to comply with their obligations under this Article 13. 

14. Right to withdraw or return (professional Seller) / Re-listing (non-professional Seller) 

14.1 Statutory Right of Withdrawal and Right to return for professional Sellers 

When a Buyer, acting as a private individual, purchases a Product from a professional Seller (including Vestiaire Collective if sold directly by or on behalf of Vestiaire Collective), the availability and duration of a statutory right of withdrawal or "cooling-off period" depend strictly on the consumer protection laws of the Buyer's country of residence:
 

• 14-Day right of withdrawal:     

Buyers residing in the European Union (EU), the United Kingdom (UK), European Economic Area (EEA) countries (Norway, Iceland, Liechtenstein), Israel, or Turkey benefit from a mandatory statutory cooling-off period of fourteen (14) calendar days, beginning the day after receipt of the Product. Under applicable local regulations, this statutory right cannot be waived, shortened, or contracted out of by any UI action, electronic confirmation, or agreement.
 

• 10-Day right of withdrawal:

Buyers residing in Malaysia benefit from a mandatory statutory cooling-off period of ten (10) working days, beginning the day after receipt of the Product.
 

• 7-Day right of withdrawal:

Buyers residing in South Korea, China, or Taiwan benefit from a mandatory statutory cooling-off period of seven (7) calendar days, beginning the day after receipt of the Product.
 

• For Jurisdictions others than the ones listed above (US, Canada, Australia, Singapore, Hong Kong, Japan, Switzerland, and ROW):

Buyers can return any item bought from a professional Seller within fourteen (14) days of delivery for a full refund. 
 

In any case (and without prejudice to any statutory withdrawal rights available to a Buyer), Vestiaire Collective provides a fourteen (14) calendar day return policy from the date of delivery for a full refund for purchases made by private individuals from a professional Seller on the Web Site.

14.2 Exercising the 14-Day Right of Withdrawal / Right to return
 

Where a Buyer wishes to exercise their statutory right of withdrawal or right to return under Article 12.1:
 

• Online Withdrawal: Buyers may exercise their right via the withdrawal function available on the order details page.

• Standard Notice: Alternatively, the Buyer may submit the standard downloadable Withdrawal Form available under article 16 below, or send an unambiguous written statement to Vestiaire Collective prior to the expiration of the statutory window.

• Refunds & Return Costs: Upon valid exercise of withdrawal or return, the Buyer will be refunded the Product price and standard initial shipping costs within fourteen (14) calendar days. The Buyer remains responsible for bearing the direct return shipping costs. Returns cannot be accepted for items with removed hygiene seals or items worn beyond reasonable inspection.

14.3 General Rule for Non-professional Sellers

If the Buyer purchases a Product from a non-professional (private) Seller, the Buyer is not entitled to a statutory cooling-off or withdrawal right. Transactions between private individuals are final once accepted. Buyers who do not wish to keep Products purchased from non-professional Sellers may re-list the Product for sale on the Web Site:

• Within seventy-two (72) hours of receiving the order and in that case, re-listing and resale is free of commission;

• After seventy-two (72) hours but within fourteen (14) days of receiving the order and in that case re-listing costs are detailed in the table in our Help Centre here.

15. Terms applicable to returns

15.1 For all returns

Any User wishing to return a Product must either issue a request using the FAQ contact form available at http://faq.vestiairecollective.com. 

Where a Buyer returns a Product to Vestiaire Collective (whether pursuant to a claim of non-conformity, right of withdrawal, or otherwise), and upon inspection at Vestiaire Collective’s inspection hub, the returned Product is determined to have been substituted, swapped, or altered by the Buyer (including where a counterfeit, non-compliant, or different item is returned in place of the original Product dispatched to the Buyer), any pending refund or transaction cancellation request shall be rejected.

Should the Buyer wish to retrieve the returned Product, the Buyer must contact Vestiaire Collective customer service within six (6) months following notification of the rejection and pay a fixed fee of fifteen pounds/euros/dollars (£15/€15/$15) (or equivalent in local currency) per item, corresponding to minimum storage, handling, and re-dispatching costs. Upon receipt and processing of this payment, the Product will be sent back to the Buyer.

If no claim and payment are received from the Buyer within the aforementioned six (6) month period, Vestiaire Collective may dispose of the item at its sole discretion, including by destroying it or donating it to charity if its condition allows.

Notwithstanding the foregoing, where Vestiaire Collective or its automated risk monitoring systems determine that the Buyer has engaged in deliberate fraud, identity theft, or systematic return abuse, Vestiaire Collective reserves the right to immediately retain and destroy the item or surrender it to relevant authorities, without offering the Buyer the option to reclaim it upon payment of the handling fee.

15.2 Returns to the Seller 

The Products should be returned to the address indicated by the Seller. Vestiaire Collective disclaims any liability in case of loss or damage of a Product while in transit.

15.3 Returns to Vestiaire Collective
 

The Products should be returned to Vestiaire Collective. Vestiaire Collective disclaims any liability in case of loss or damage of a Product while in transit.

Any Products that are returned due to a delay in delivery that gave rise to the cancellation of the initial transaction, must be returned by recorded delivery with acknowledgement of receipt.

Vestiaire Collective draws the Buyer’s attention to the fact that it must take particular care of the Products. Vestiaire Collective shall be entitled to reject a return of Products that are damaged or incomplete, or to refund the Buyer minus any moneys due as compensation for the damage caused to the Products (if the damage occurred after their delivery to the Buyer). Moreover, the Buyer shall be liable in case of depreciation of the value of the Products due to any handling thereof other than as required to ascertain the nature, the characteristics and the proper operation of these Products, any deliberate damage, any incident or negligence on the part of the Buyer or of a third party, any use of a Product that is non-compliant with its purpose, any failure to comply with the manufacturer’s guidelines or the instructions of Vestiaire Collective, or any modification or repair carried out without the prior agreement of Vestiaire Collective.
 

Any Product that is returned in a such state that the cost of repair or cleaning is too high relative to the price of the Product shall not be refunded and shall be kept at the disposal of the Buyer at its own risk for a period of up to six (6) months following receipt of the Products by Vestiaire Collective. Upon expiration of this six (6) month period, any non-refundable or returned Product that has not been claimed shall be deemed irrevocably abandoned by the Buyer. Vestiaire Collective shall have an express mandate, without acquiring ownership of the Product at any point in time, to destroy it, donate it to a charity, or relist it on the Web Site for sustainability or social impact initiatives, if its condition allows for this.

In case of cancellation of an order by the Buyer within the timescale for withdrawal from a sale mentioned in article 12, if the order was paid for wholly or partly using Purchase Vouchers, the Purchase Vouchers used for this order shall be re-credited to the Buyer’s account.

15.4 Return of Counterfeit, Substituted, Swapped or Fraudulent Item by the Buyer
 

Where a Buyer returns an item to Vestiaire Collective (whether pursuant to a claim of non-conformity, right of withdrawal, or otherwise), and upon inspection at Vestiaire Collective’s inspection hub, the returned item is determined to have been substituted, swapped, or altered by the Buyer (including where a counterfeit, non-compliant, or different item is returned in place of the original Product dispatched to the Buyer), any pending refund or transaction cancellation request shall be rejected.

Should the Buyer wish to retrieve the returned item, the Buyer must contact Vestiaire Collective Customer Service within six (6) months following notification of the rejection and pay a fixed fee of fifteen pounds/euros/dollars (£15/€15/$15) (or equivalent in local currency) per item, corresponding to minimum storage, handling, and re-dispatching costs. Upon receipt and processing of this payment, the item will be sent back to the Buyer.

If no claim and payment are received from the Buyer within the aforementioned six (6) month period, Vestiaire Collective may dispose of the item at its sole discretion, including by destroying it or donating it to charity if its condition allows.

Notwithstanding the foregoing, where Vestiaire Collective or its automated risk monitoring systems determine that the Buyer has engaged in deliberate fraud, identity theft, or systematic return abuse, Vestiaire Collective reserves the right to immediately retain and destroy the item or surrender it to relevant authorities, without offering the Buyer the option to reclaim it upon payment of the handling fee.

16. Duration and validity

Buyers shall be governed by these Buyer T&Cs from the moment they accept them upon purchasing a Product on the Website.
 

Vestiaire Collective shall be entitled to modify its Buyer T&Cs at any point in time, without notice and without any obligation to justify its decision, without incurring any liability as a result. In case of a significant change of one of the clauses of these Buyer T&Cs, the Users who accepted the prior version of the Buyer T&Cs shall have to accept the new version of these Buyer T&Cs. The Buyer T&Cs that are applicable shall be those that are in force on the date on which the User uses the Website and/or purchases a Product.

17. Interruption of the service and rescission

In case of a failure to comply with one or more of the clauses of these Buyer T&Cs (such as in case of a failure to pay any moneys due within the allotted timescales, or a violation of these Buyer T&Cs), whether this is witnessed by Vestiaire Collective or gives rise to a justified complaint by other Users, Vestiaire Collective may temporarily interrupt the User’s access to the services of Vestiaire Collective, for instance pending a rectification of the contentious situation.
 

Vestiaire Collective utilizes automated monitoring systems to detect suspicious, fraudulent, or abusive buyer behavior (including payment chargeback abuse, fake claims of non-receipt, or opening multiple duplicate accounts). Where automated systems detect high-risk activity, access to checkout features or pending payouts may be temporarily suspended.

If an account restriction or transaction hold is triggered automatically, the Buyer will be notified via electronic mail detailing the grounds for the action. The Buyer has the right to challenge any automated account decision or payout hold by submitting an appeal to human reviewers via our Help Centre or through our internal complaint handling system (as outlined in article 15 of the Terms of Use).

18. Questions or Concerns

Any User wishing to contact Vestiaire Collective with questions or concerns about the Website or Services may (a) send a letter to Vestiaire Collective’s address mentioned in these Buyer T&Cs or (b) submit a request via the FAQ contact form available at http://faq.vestiairecollective.com. This FAQ contact form cannot be used by Users to raise claims or complaints concerning another User; for claims or complaints concerning another User, a User must write at the following address: Vestiaire Collective, 53 rue de Châteaudun, 75009 Paris, France.

19. Mediation

Should a dispute arise between a User and Vestiaire Collective, Vestiaire Collective recommends that the User get in contact with Vestiaire Collective in order to try to resolve the dispute amicably. Vestiaire Collective shall inform the User in this respect about the existence of alternative methods of settlement of disputes, such as mediation or arbitration. Vestiaire Collective is a member of France’s Fédération du e- commerce et de la vente à distance (e-commerce and mail-order sales federation – FEVAD) which offers a mediation service for e-commerce-related disputes (e-Commerce Mediation Unit of FEVAD, 60 rue la Boétie, 75008 Paris, France – http://mediateurfevad.fr). Vestiaire Collective undertakes to comply with the Code of Conduct of e-commerce and mail-order sales of FEVAD.

The User may view these documents at any point in time here. 
 

20. Applicable law and settlement of disputes

These Buyer T&Cs are governed by French law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these T&Cs.

Should the parties fail to reach an amicable settlement of their dispute, Vestiaire Collective and the User agree to submit it to the jurisdiction of the French courts. 

IN ALL CIRCUMSTANCES, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR OTHER REPRESENTATIVE ACTION, OR CLASS ARBITRATION, IN ALL JURISDICTIONS INCLUDING YOUR HOME JURISDICTION.