Affirm is a financing alternative to credit cards and other credit payment products. There are no hidden fees associated with using Affirm.

What is required to have an Affirm account?

To sign up for Affirm, you must:

• Be a resident of the United States (including U.S. territories)
• Be aged 18 or over (19 if you’re a ward of the state in Nebraska)
• Have a Social Security number
• Own a valid U.S. cell number that receives SMS text messages. 

For more information, visit Affirm's help center 

How does Affirm approve borrowers for loans?

• Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.
• Affirm verifies your identity with this information and makes an instant loan decision.
• Affirm bases its loan decision not only on your credit score but also on several other data points. This means that you may be able to obtain financing from Affirm even if you don't have an extensive credit history. For more information, visit Affirm's help center 

Does Affirm perform a credit check? Does it impact my credit score?

Although Affirm performs a credit check when you apply for a loan, this won't impact your credit score. However, if you're approved and decide to buy with Affirm, your loan and payments may affect your credit score. Paying on time can help you build a positive credit history.

Why was I denied financing by Affirm?

Vestiaire Collective has no information regarding a customer's financing denial. Affirm strives to offer all credit-worthy applicants financing with Affirm but isn't able to offer credit in every case. Affirm will send you an email with more details about its decision. Unfortunately, Affirm's decision is final. For more information please refer to this article [https://helpcenter.affirm.com/s/article/why-was-I-declined]

Why was I asked to verify my identity?

If Affirm has difficulty confirming your identity, you may need to provide more information. Affirm uses modern technology to confirm your identity, including verifying your address or full SSN, or requesting a photo of your ID. Affirm takes these steps in some cases to counter fraud and provide the most accurate credit decision they can.

Why was I prompted to enter my income?

Affirm may sometimes need more information about your finances and your ability to repay in order to make a credit decision. Your income gives Affirm additional insight into your ability to repay.

Why was I prompted for a down payment?

Affirm isn't always able to offer credit for the full amount you request. In these cases, Affirm asks you to make a down payment with a debit card for the remainder of your purchase. The down payment amount can't be changed and must be made upon confirming your loan and before the loan offer expires.

Will I see how much interest I am paying prior to accepting my loan?

Yes! Affirm works hard to be completely transparent. You'll see the amount of interest you'll owe on the terms page and again on the loan confirmation page. If you pay off your loan early, you'll receive a rebate for any interest that hasn't yet accrued. For more information, visit Affirm's help center 

Interest Rates and Fees

Why is my Affirm interest rate so high?

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

• This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as "interest on interest," which can increase the loan amount.

Making Payments and Refunds

How do I make my payments?

Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don't risk missing a payment. Payments can be made by downloading the Affirm app or by visiting affirm.com.

If I return an item, how do refunds work?

A refund posts to your Affirm account if we process your refund request.

If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments.

Please note that Affirm does not refund any paid interest.

Am I able to obtain a refund after my purchase?

On the Affirm side, refunds can be processed up to 365 days from when the order is placed. With that said, all refunds are subject to Vestiaire Collective’s return policy.

How long does it take to get my money back in the event of a return?

A refund appears in your account within three (3) to ten (10) business days, depending on your bank's processing time. For more information please refer to this article