We take authenticity seriously at Vestiaire Collective, ensuring accuracy and utmost attention through a unique blend of human expertise, cutting-edge AI technology, and rigorous authenticity methodologies.

Before items go live on the platform, we check digitally for inaccurate listings and counterfeit goods, filtering out approximately 8% of submitted items as a proactive measure against fraud. Once items are purchased, buyers can add authentication and quality control to their order, directing items to one of our hubs for physical authentication by our expert team.

Learn more about our authentication process here and read our Trust Report to learn why we're pioneers in pre-loved fashion authentication.

Have questions about an item you received? Learn more about our return policy here or contact us here for assistance.