What’s a third party shipping or logistics company?

A third-party logistics provider is a company that can offer shipping services, but also storage, fulfillment and distribution. Some members of our community choose to use a third-party logistics provider (often called a 3PL) to access these services.

Orders will first be delivered to the third-party logistics provider and then delivered to you by the provider. 

Delivery to the third-party provider is considered as the order being delivered to its destination. Shipping protection is included until the item is delivered to the third-party logistics provider. The timeframe for any returns begins from the moment the item is delivered to the provider.(see our return policy).

I use a third-party logistics provider. What do I need to know?

If you are using - or thinking of using - a third-party logistics provider, please follow these important instructions regarding your shipping and billing address information.

⬇️ The fields below can be updated when you are finalizing your order, right before you proceed to payment.

• In the “Your address” field, you should include your third-party logistics provider’s address.

• Your Billing Address should include your personal address and telephone number. 

Important: In your delivery information, please make sure to uncheck the box “Same as delivery address”.