When you add Authentication & Quality Control to an order at checkout, the item is sent to our warehouse for physical review before delivery (available for £15, or the equivalent in local currency, per item).
Sellers have 7 days to send us the item. You can track its progress through our app or website. (If the seller doesn't ship within 7 days, we automatically cancel the order and issue a full refund via your original payment method.)
Our experts start the physical review once an item arrives at the warehouse. They detail their findings in the Authentication & Quality Control Report, which we send to you via email and order timeline once the review is complete.
Authentication
Depending on the item, this check may include:
- Packaging and dustbag
- Material
- Typography
- Finishes and stitching
- Metal parts and engravings
- Serial number
- Invoice
- Authenticity card
Please note : we cannot guarantee waterproofing for watches after authentication because the process may affect waterproofing.
Our authenticators draw from their unrivalled knowledge and expertise to perform this process, with support from luxury brands and over 60,000 combined hours of training. Learn more about Authentication.
Quality Control
Once authenticated, items move to Quality Control. Here, we carefully review items to ensure they accurately match listings and will meet your expectations. Our check includes:
- Item condition, as detailed here
- Colour accuracy
- Size confirmation
- Material
- Adherence to our catalogue rules
If an item differs from the listing description/photos, you will have 72 hours to review the differences in our report and accept or reject the item as-is. We will automatically cancel the order if you do not respond.
Learn more about Quality Control.
Final Shipment
We ship items the same day they pass Authentication & Quality Control, sharing tracking information and estimated delivery via email. This information is also visible within your order on the app or website.
On average, items arrive within 7 days.