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Verifying my identity or address

Verifying my identity or address
 

Whether you choose to verify your information on the app or website, or if you are required to verify your information through our verification partner Persona, the process is quick and secure. To find out why you might need to verify your ID, 🔍 click here.

The process varies depending on your situation, whether you are looking to get paid or undertake another type of transaction (e.g. purchasing a high-value item or selling precious metals).

  1. ID verification 

First, to make sure your ID confirmation is successful, just make sure that:

  • The ID you choose must be approved as official identification - your passport, driver’s license, or government ID

  • The front and back are required, except for passports

  • The name on the document must be an exact match with the name of the payee

  • Your document must be dated and valid (please check it has not expired)

  • All four corners must be visible

  • The document must be in colour

  • Your image of the document must be readable and of good quality

  • The file size must be 400KB – max 4MB

  • The file type can be .pdf, .jpg or .png

Standard verification for seller payouts

For payment-related verification, you can complete the process directly on the app or website. 

To verify your ID

First, log in to your account:

On the Website: Me → My Account → Get Paid → Verify My Identity

On the App: Me → Info → Get Paid → Verify My Identity

Fill in all the requested information. Click Next.

You can now upload your proof of identity.

💡 Good to know - Once you submit your ID, it can take up to three working days for us to process it. Make sure your chosen form of ID meets the requirements listed above. If not, you may have to resubmit your ID again later.

Need to verify your Business Information? 🔍 Click here

This video is provided by Hyperwallet. Vestiaire Collective cannot be held liable for its content.

Verification via our partner Persona for specific transactions

For high-value transactions and precious metal items, you will receive an email from Vestiaire Collective, with a secure link to our verification partner Persona. Simply click on the link and follow the instructions – the process takes just a few minutes.

  1. Verifying your address

As part of the verification process you may be asked to provide Proof of Address.

You will need to provide a clear and legible colour photograph of one of the documents chosen from the list below, dated within the last 12 months.

  • Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.)

  • Financial Statements

  • Insurance Letters or Statements

  • Payslips

  • Any other government-issued Documents or Letters

We cannot accept:

  • Purchase receipts/invoices

  • Partial documents

Please note that:

  • The document must show your full name and address as registered on your account

  • The document cannot be older than 12 months and must be fully legible

  • The document must show the logo or the footer of the issuer

  • A PO Box Number is not a permissible address to be verified

  • File size should be a minimum of 30KB and a maximum of 4MB

  • File format should be pdf, .jpg or .png

  • The details listed on the documents must exactly match the information entered during the verification process and be in pdf, .jpg or .png format.

⚠️ Important: All submitted documents must be authentic and cannot be forged. Submitting falsified documents may result in payout cancellation and account closure.

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