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Add your details below to update the email address for your account. We’ll need proof of your identity to make sure it’s you.

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We're really sorry to hear you haven't received your parcel. So that we can help you as quickly as possible, please attach a copy of your official ID and a hand-written non-reception statement. This must include the date, your tracking number, full name, shipping address and signature. Click 'Add file or drop files here' to submit these items with your request.

We're really sorry to hear that your item is not as described. So that we can help you as quickly as possible, please include photographs or a short video clearly showing the problem area(s). Click 'Add file or drop files here' to submit these items with your request.

We're really sorry to hear that you haven't received your item. So that we can help you as quickly as possible, please attach 1) A copy of your official ID 2) A hand-written non-reception statement including the date, parcel tracking number, your full name, shipping address and signature. 3) Photograph(s) of the parcel. Click 'Add file or drop files here' to submit these items with your request.

We're really sorry to hear your item was damaged in transit. So that we can help you as quickly as possible, please include photographs or a video clearly showing the problem area(s), including photographs of the packaging if possible. Click 'Add file or drop files here' to submit these items with your request.

We're really sorry to hear you have doubts about your item. So that we can help you as quickly as possible, please let us know all the reasons for your concerns and feel free to attach photographs or a short video by clicking 'Add file or drop files here'.

For any other requests, please let us know the details here:

Dear Member,

Thank you for your order. If there are any issues, you have the option of relisting the item for sale without commission, within 72 hours of receiving it. You can let us know about these issues from your account, in the section dedicated to your orders.

Click here and search for the relevant item.
If you wish to report a problem, simply click on the "Report an issue" button within the item which will be visible for 72 hours after you receive your parcel.

Using this button will allows us to process your request with the information you have provided about your item.