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To ensure that it's really you making this request, we also need to see a proof of your identity. Thanks!
We are sorry to hear that you haven't received your parcel. In order to assist you futher, we would be grateful if you could send us a copy of your ID card as well as a hand-written non-reception statement. This form must include your parcel number, your name and your shipping address.
We are sorry to hear that your item is not compliant. In order for us to take further action, please add photographs clearly showing the problem area(s) by clicking on "Add file or drop files here" at the bottom of this form. Also, please let us know if you would prefer to keep the item or a return.
We are sorry to hear that you haven't received your item. In order for us to take further action, please can you reply to this email with the following information: a non-reception form, dated and signed + parcel number; a copy of your proof of identity, a picture(s) of the parcel
We are sorry to hear that your item was damaged during transport. In order to quickly process your request, we invite you to send us one or more photos of your article. If you purchased your item with the Direct Shipping option, we also invite you to send us a photo of the packaging.
In order for us to take further action, please can you reply to this email with the criteria that you make you think your item doesn't match the brand standards. Feel free to send us photographs or videos.
For any other request, please comment here:
Thank you for your order. If there are any issues, you have the option of relisting the item for sale without commission, within 72 hours of receiving it. You can let us know about these issues from your account, in the section dedicated to your orders.Click here
You should now see your order. Click “View Details” to access tracking, or to relist it.
If you wish to report a problem, simply click on the "Report a Problem" button located below the delivery steps, which will be visible for 72 hours after you receive your parcel.
Using this button will allows us to process your request with the information you have provided about your item.