Buyer-Seller Chat allows buyers and sellers to have direct contact on Vestiaire Collective. Simply click the speech-bubble button on any eligible item to start chatting.
How to use Buyer-Seller Chat as a Buyer
- Ask questions about an item's availability or quality quickly to get faster replies.
- Discuss offers with the seller before making them.
- Check in directly with the seller at any part of the sale.
How to use Buyer-Seller Chat as a Seller
- Enjoy smoother negotiations and direct discussions with potential buyers.
- Reduce lowball offers, speed up response times, and provide reassurance to buyers, positively impacting your Seller Status.
- Access all messages easily through your notification center so you can respond quickly and keep sales moving.
Community rules
Adherence to our chat rules is mandatory to ensure a safe and supportive space for everyone in the community. The following behaviors are strictly prohibited:
Sharing personal information
Financial data, home addresses, phone numbers, or social media identifiers.
Bypassing the platform
Encouraging transactions outside the platform, sharing contact details to communicate outside the app, or sharing web links.
Inappropriate or abusive content
Discriminatory, racist, hateful, or sexually explicit remarks, insults, or incitement to violence.
Spam and harassment
Sending repetitive, insistent messages or unwanted solicitations.
Vestiaire Collective is copied into every chat on our platform and may monitor conversations for fraud, safety, and Quality of Service. You can review our full 🔍Privacy Policy for details.
Sanctions
Failure to comply with these rules may result in the deletion of your messages, suspension of your chat features, or a permanent ban from the chat.
Temporary Ban
If you break our Terms of Use while using Buyer-Seller Chat, you will receive an initial ban of 24 hours.
Permanent Ban
Breaking the rules a second time can result in a permanent ban from the chat function.
For further details on suspensions, review our guide on 🔍Why have I been banned from Buyer-Seller Chat?.
What to do in case of abusive content
If a community member does not respect our chat rules or behaves inappropriately (including spamming, requesting personal/financial details, or using abusive language):
Report a member
- Open the chat window with that member.
- Click the Report button or tap the three dots (...) in the top-right corner.
- Submit your report.
Our team will review your report, usually within 24 hours.
Why can't I message someone on Buyer-Seller Chat?
Platform suspension
The member may have been banned from using Buyer-Seller Chat by Vestiaire Collective for breaking good behavior rules.
You blocked the member
You have already blocked this member on Buyer-Seller Chat. If you want to contact them again, simply click the Unblock button in the chat window.
The member blocked you
- If a member feels spammed, insulted, or harassed, they have the option to block another member directly. Once blocked, neither member can send messages to each other.
- Being blocked by a specific user does not mean you cannot use the chat with other members.
- Make sure to follow our Terms of Use carefully to avoid further blocking; repeated unacceptable behavior may result in your membership being revoked.