By verifying your information, we keep our international community and their payments safe and secure.

For which cases do we require identity verification?

In compliance with current financial regulations and as part of our Know Your Customer (KYC) process, we are required to verify your identity if you are:

For payments

• A professional seller

• An individual seller who receives €2,500 (or your currency equivalent) within a year of receiving your first payment via our new payment system.

For specific transactions

• Buyer of high-value items

• Seller of precious metal items (gold, white gold, silver, platinum, etc.)

   

For our VIP community
·      A member of our VIP Program: Identity verification is a mandatory requirement during your platform onboarding process. Due to high transaction volumes or the high value of the items you sell, these checks are essential to ensure regulatory compliance.

How does the verification process work?

The process varies depending on your situation:

Standard verification via our partner Hyperwallet for seller payouts

Verification can be completed directly on the app or website (🔍 click here to view step-by-step instructions). Please note that in order to receive your future payments, you will need to complete the verification process for your information.

Verification via our partner Persona for specific transactions

You will receive an email with a secure link to our verification partner Persona. You will simply need to click on the link and follow the instructions.

Verification via our partner Persona for specific transactions and our VIP community
You will receive an email with a secure link to our verification partner Persona. You will simply need to click on the link and follow the instructions.

⚠️ Important: All submitted documents must be authentic and cannot be forged. Submitting falsified documents may result in payout cancellation and account closure.

💡 Good to know: identity verification takes only a few minutes and your data is protected according to the highest security standards.

What happens if I don’t comply ?
 

Because identity verification is a legal and security requirement, failure to comply may result in account restrictions or limitations as described in article 13 of our Terms & Conditions.