If you need to update the email address linked to your Vestiaire Collective account, our customer support team is here to help. You can contact us:

-Via Chat: Start a chat by clicking Open a chat here or by selecting “Chat with us” in the App.

💡 Good to know - After submitting your request, we will ask you to verify some information. You will receive a confirmation email at both your old and new email addresses confirming the email address update.

Not Receiving Emails from Vestiaire Collective?

Using Apple ID to register

If you used Apple's "Hide My Email" feature when registering (meaning that you chose to hide your email address when you registered), please ensure email forwarding is enabled in your Apple ID settings to receive emails in your inbox.

How to Check Your Apple Settings:

• Open Settings on your device

• Tap on your Apple ID (your name at the top)

• Select iCloud

• Tap on Hide My Email

• Find the email address associated with Vestiaire Collective

• Check that "Forward To" is enabled (the toggle should be green). If forwarding is disabled: Enable it by toggling/ticking the box to start receiving our emails again.

For more information, please visit https://support.apple.com/en-us/102571#turnoffemail 

⚠️ If forwarding is already enabled but you're still not receiving emails: Please check your spam/junk folder.

If the issue persists, contact us and mention that you've already verified your Hide My Email settings for technical escalation.