Buyer-Seller Chat allows buyers and sellers to have more direct contact on Vestiaire Collective.

For Buyers, chat means you can ask questions about the availability or quality of items more quickly, and hopefully receive faster responses. You can also discuss offers with the seller before making them, and check in with them directly at any part of the sale.

Simply click on the speech-bubble button on an eligible item to get chatty with a seller.

For Sellers, chat means that offers and negotiations should be much smoother as buyers will be able to discuss offers and details with you directly. This should hopefully reduce lowball offers, speed up response times, and provide reassurance to buyers, all of which will have a positive impact on your Seller Status.

All messages will be easily accessible through your notification centre, so you can respond quickly to get your sale moving.

❗Important ❗ If you are found to be breaking our 🔍 Terms of Use while using Buyer Seller Chat, you will receive an initial ban of 24 hours, after which you could be permanently banned from using the Chat function if you break the rules for a second time. To find out why you might be banned, just 🔍 click here.

💡 Good to know: Vestiaire Collective is copied into every chat on our platform, and may monitor conversations for fraud, safety, and Quality of Service. For full details, you can access our privacy policy just 🔍 here.