If the carrier concedes that the parcel was damaged by them, you will be fully reimbursed for the value of the parcel.

To be reimbursed, you must have used the pre-paid shipping label provided by Vestiaire Collective and have kept proof of sending.

So as to avoid your item being damaged, we recommend that you package your item in a way that protects it as much as possible. For tips on how to prepare your item for shipping, 🔍 just click here.