If your buyer is absent or misses the delivery of an order, the carrier will contact them to let them know the next steps. Depending on the carrier, they may advise the buyer that they can:
- Collect the parcel from the nearest post office or a collection point within 10-15 days
- Rearrange a delivery window during which they can successfully deliver the item
- Select a new delivery address or collection point
What if the item is never delivered or collected?
For orders placed with Direct Shipping
If the order was placed with Direct Shipping and no delivery can be made after multiple attempts or the buyer does not collect their parcel in the allotted time, the item will be automatically returned to the hub. We will then contact the buyer to try to arrange a successful re-delivery. If this is not possible, we will return the item to you and issue a full refund to the buyer.
💡 Good to know: We remind buyers regularly to collect their parcels from their pick-up-point. Don’t forget you can also message your buyer directly to remind them on Buyer Seller Chat!
For orders placed with Authenticated Shipping
If the order was placed with Authentication and no delivery can be made after multiple attempts or the buyer does not collect their parcel in the allotted time, the item will be returned to the Vestiaire Collective hub and we will contact the buyer to arrange re-delivery.