If your buyer is absent or misses the delivery of a Direct Shipping order, the carrier will contact them to let them know the next steps. Depending on the carrier, they may advise the buyer that they can:
- Collect the parcel from the nearest post office or a collection point within 10-15 days
- Rearrange a delivery window during which they can successfully deliver the item
- Select a new delivery address or collection point
If the order was placed with Direct Shipping and no delivery can be made after multiple attempts or the buyer does not collect their parcel in the allotted time, the item will be automatically returned to you.
If the order was placed with Authentication and no delivery can be made after multiple attempts or the buyer does not collect their parcel in the allotted time, the item will be returned to the Vestiaire Collective hub and we will contact the buyer to arrange re-delivery.