Here’s a quick guide to the addresses associated with your Vestiaire Collective account, what they mean, and how to update or change them. 

• Shipping from' address: the address from which you will ship a sold item.
• Delivery address: the address to which you would like your purchased items delivered.
• Billing address: the address associated with your bank account. 

💡 Good to know: Your shipping from and delivery addresses are completely independent from your billing address. For example, you can have a billing address in the United States and a delivery address in France.

Can I have multiple addresses?

Yes! You can have several addresses associated with your account, all easily stored and managed via Addresses. At check-out, simply select your shipping and billing addresses from the list.

💡 Good to know: If you’re a new buyer, you will need to fill in your delivery address at check-out. Your billing address will automatically be completed with the same information. If your billing address is different from your delivery address, you can edit it directly on the check-out page. 

How do I update my addresses?

If you have not yet placed an order

You can edit, remove or add a new delivery address directly in your account by going to:

On the app: Me → Addresses

On the website: See My Account → Information → Addresses

Please double-check addresses to ensure your delivery preferences are up to date.

If you have already placed an order

We can change your delivery address post-order so long as they meet these conditions:

• Your new address is in the same country as the original
• Selected delivery is to your address (not a pickup point)
• Seller hasn't downloaded the shipping label yet (Direct Shipping) or your item hasn't started the preparation process at our warehouse (Authenticated Shipping)

Need to change your address? Contact our Customer Service as soon as possible to check if modifications are still possible for your order.