Whether you’re buying or selling, we want you to have the best possible experience on Vestiaire Collective: and that includes feeling safe, protected, and positive, every step of the way. You’re part of our community - please help us to perfect it and protect it by following these simple community guidelines.
Always Remember Your Manners
We expect all members of the Vestiaire Collective community to interact with each other in a way that is respectful and kind. There are no exceptions. It may seem obvious, but following this one simple rule makes every community stronger from the inside. Be nice to each other.
We have a zero tolerance policy for harassment, bullying, discrimination and abuse of any kind, and we will take firm action wherever necessary to protect the members of our community.
Keep it honest
Set fair prices, make fair offers, write honest descriptions of your items and use original photos. With each successful sale or order, you’ll earn the trust of the community.
Get support when you need it
Sometimes, you need a little extra help - and we are here to provide it. If you experience anything on Vestiaire Collective that you think we should know about, we want to hear it. If something in Buyer Seller chat upsets you, 🔍 tell us. If you have any issues during a sale or order, we can sort it. At any time, you can 🔍 Contact Us - we’ve got your back.
What if the guidelines are broken?
Any features or privileges associated with your account may be temporarily or permanently withdrawn at any time should you be in violation of the guidelines detailed above.
If you need to let us know about any unacceptable behavior on the platform you can 🔍 Contact Us directly, or 🔍 Report a user via Buyer Seller chat.
Buyer & Seller Guidelines
For clear, practical guidance on how to be a positive force in the Vestiaire Collective community as Buyer or a Seller, check out our tailormade guidelines below.